Manage a portfolio of customers and build long-term, trusted relationships.
Guide customers through onboarding, adoption, and renewal lifecycle.
Lead regular customer follow-ups, governance meetings, and business reviews.
Understand customer objectives, challenges, and success criteria; monitor engagement, adoption, and satisfaction indicators.
Identify risks proactively and coordinate with internal teams to address them.

Key requirements

Manage a portfolio of customers and build long-term, trusted relationships.
Guide customers through onboarding, adoption, and renewal lifecycle.
Lead regular customer follow-ups, governance meetings, and business reviews.
Understand customer objectives, challenges, and success criteria; monitor engagement, adoption, and satisfaction indicators.
Identify risks proactively and coordinate with internal teams to address them.

Jobs at HarfangLab

1 active role from this employer in the JobMatcher catalog.

All company jobs

Jobs at HarfangLab

1 active role from this employer in the JobMatcher catalog.

All company jobs

About the role

HarfangLab is a French cybersecurity scale-up that is building a unified platform powered by a lightweight agent and AI. Our portfolio includes EDR (Endpoint Detection and Response), EPP (Endpoint Protection Platform), ASM (Attack Surface Management), ITDR (Identity Threat Detection and Response), and Email Security, with Email Security joining the platform in 2026. We protect endpoints, servers, identities, and email environments, using advanced engines and models to identify abnormal behavior, generate security alerts, and block malicious activity. Founded in 2018, HarfangLab has grown to 140 employees and expanded across Europe, backed by €30 million in funding.

About The Role

We are expanding our Customer Success team and are looking for a Customer Success Manager to manage a portfolio of direct customers and partners in France, helping them achieve their objectives with HarfangLab’s solutions, and maximizing adoption, satisfaction, and long-term retention. What you will do:

Manage a portfolio of customers and build long-term, trusted relationships.
Guide customers through onboarding, adoption, and renewal lifecycle.
Lead regular customer follow-ups, governance meetings, and business reviews.
Understand customer objectives, challenges, and success criteria; monitor engagement, adoption, and satisfaction indicators.
Identify risks proactively and coordinate with internal teams to address them.
Manage escalations and ensure issues are resolved effectively.
Represent the voice of the customer internally and share feedback with Product, Support,

About the role

HarfangLab is a French cybersecurity scale-up that is building a unified platform powered by a lightweight agent and AI. Our portfolio includes EDR (Endpoint Detection and Response), EPP (Endpoint Protection Platform), ASM (Attack Surface Management), ITDR (Identity Threat Detection and Response), and Email Security, with Email Security joining the platform in 2026. We protect endpoints, servers, identities, and email environments, using advanced engines and models to identify abnormal behavior, generate security alerts, and block malicious activity. Founded in 2018, HarfangLab has grown to 140 employees and expanded across Europe, backed by €30 million in funding.

About The Role

We are expanding our Customer Success team and are looking for a Customer Success Manager to manage a portfolio of direct customers and partners in France, helping them achieve their objectives with HarfangLab’s solutions, and maximizing adoption, satisfaction, and long-term retention. What you will do:

Manage a portfolio of customers and build long-term, trusted relationships.
Guide customers through onboarding, adoption, and renewal lifecycle.
Lead regular customer follow-ups, governance meetings, and business reviews.
Understand customer objectives, challenges, and success criteria; monitor engagement, adoption, and satisfaction indicators.
Identify risks proactively and coordinate with internal teams to address them.
Manage escalations and ensure issues are resolved effectively.
Represent the voice of the customer internally and share feedback with Product, Support,

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