Triptease is hiring a Customer Success Manager for the EMEA region. This is a remote role based in London, United Kingdom. You will manage a portfolio of approximately 25–35 mid-market hotel accounts, serving as their primary advisor to drive adoption, retention, and revenue growth on our SaaS platform. You will act as a strategic partner, helping hoteliers improve their digital guest experience and maximize direct bookings. Responsibilities include owning renewals, identifying expansion opportunities, and collaborating with Product, Sales, and Engineering. The ideal candidate has 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS, with native-level English (Spanish helpful). You should be comfortable with data analysis, platform tooling, and basic web technologies. Familiarity with modern CS platforms and the hospitality, travel tech, or hotel commercial function is a plus. We offer 22 days holiday, opportunities to work abroad, a wellbeing budget, a learning budget, life-event leave, volunteering day, and a collaborative startup culture.

Triptease is hiring a Customer Success Manager for the EMEA region. This is a remote role based in London, United Kingdom. You will manage a portfolio of approximately 25–35 mid-market hotel accounts, serving as their primary advisor to drive adoption, retention, and revenue growth on our SaaS platform. You will act as a strategic partner, helping hoteliers improve their digital guest experience and maximize direct bookings. Responsibilities include owning renewals, identifying expansion opportunities, and collaborating with Product, Sales, and Engineering. The ideal candidate has 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS, with native-level English (Spanish helpful). You should be comfortable with data analysis, platform tooling, and basic web technologies. Familiarity with modern CS platforms and the hospitality, travel tech, or hotel commercial function is a plus. We offer 22 days holiday, opportunities to work abroad, a wellbeing budget, a learning budget, life-event leave, volunteering day, and a collaborative startup culture.