Working with Azeus Systems Limited, we are seeking a Customer Success Manager to join the expanding sales team for Convene, a meeting and collaboration platform for boards and senior leadership teams. Convene is recognized globally, with a growing client base across more than 100 countries. As a Customer Success Manager, you will ensure clients maximize the value of Convene, build long‑term relationships, and identify opportunities to further support their business needs. Responsibilities include reporting to the Regional Manager and Head of Global Customer Success; managing assigned client accounts; proactive engagement with clients to understand their needs and guide them on best practices for using Convene; building and maintaining relationships with existing clients within the assigned region; identifying opportunities to grow existing accounts through upselling and referrals; attending weekly and monthly meetings and providing regular updates on account status, client engagement, and opportunities; and maintaining accurate records of client interactions in the CRM system. Qualifications include 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or related roles. Experience in a SaaS environment is preferred; IT or technology industry experience is an advantage. Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions. Proactive and customer-focused, with the ability to manage multiple client accounts and priorities. Experience usin

Working with Azeus Systems Limited, we are seeking a Customer Success Manager to join the expanding sales team for Convene, a meeting and collaboration platform for boards and senior leadership teams. Convene is recognized globally, with a growing client base across more than 100 countries. As a Customer Success Manager, you will ensure clients maximize the value of Convene, build long‑term relationships, and identify opportunities to further support their business needs. Responsibilities include reporting to the Regional Manager and Head of Global Customer Success; managing assigned client accounts; proactive engagement with clients to understand their needs and guide them on best practices for using Convene; building and maintaining relationships with existing clients within the assigned region; identifying opportunities to grow existing accounts through upselling and referrals; attending weekly and monthly meetings and providing regular updates on account status, client engagement, and opportunities; and maintaining accurate records of client interactions in the CRM system. Qualifications include 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or related roles. Experience in a SaaS environment is preferred; IT or technology industry experience is an advantage. Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions. Proactive and customer-focused, with the ability to manage multiple client accounts and priorities. Experience usin