Generate revenue by scheduling high-quality customer appointments and delivering service standards that exceed expectations.
Build rapport with customers to boost retention and customer lifetime value.
Meet and exceed qualitative and revenue KPIs.
Contribute to team goals and collaborate with Sales and Aftersales to generate quality appointments.
Provide prompt resolution to customer inquiries, maintaining professionalism and a positive customer experience.

Key requirements

Generate revenue by scheduling high-quality customer appointments and delivering service standards that exceed expectations.
Build rapport with customers to boost retention and customer lifetime value.
Meet and exceed qualitative and revenue KPIs.
Contribute to team goals and collaborate with Sales and Aftersales to generate quality appointments.
Provide prompt resolution to customer inquiries, maintaining professionalism and a positive customer experience.

Jobs at AW Rostamani Group

1 active role from this employer in the JobMatcher catalog.

All company jobs

Jobs at AW Rostamani Group

1 active role from this employer in the JobMatcher catalog.

All company jobs

About the role

Customer Success Executive — Dubai, United Arab Emirates (On-site)

Job purpose: Ensure customers achieve their desired outcomes while using the company’s products or services by providing proactive support, guidance, and relationship management. The Customer Success Executive is responsible for driving customer satisfaction, retention, and growth by helping clients maximize value and ensuring a seamless post-sale experience.

Responsibilities

Generate revenue by scheduling high-quality customer appointments and delivering service standards that exceed expectations.
Build rapport with customers to boost retention and customer lifetime value.
Meet and exceed qualitative and revenue KPIs.
Contribute to team goals and collaborate with Sales and Aftersales to generate quality appointments.
Provide prompt resolution to customer inquiries, maintaining professionalism and a positive customer experience.
Maintain customer retention by delivering exceptional experiences with accurate information.
Follow standardized processes to ensure a seamless customer journey across channels.
Support customers via phone, email, and other channels.
Use effective questioning and listening skills to support clear communication.
Manage call transfers, messages, callbacks, holds, interruptions, and disconnections professionally.
Handle challenging interactions with composure.
Demonstrate appropriate communication etiquette to handle various situations.
Identify opportunities to enhance non-face-to-face interactions and presentations.
Meet commitments to

About the role

Customer Success Executive — Dubai, United Arab Emirates (On-site)

Job purpose: Ensure customers achieve their desired outcomes while using the company’s products or services by providing proactive support, guidance, and relationship management. The Customer Success Executive is responsible for driving customer satisfaction, retention, and growth by helping clients maximize value and ensuring a seamless post-sale experience.

Responsibilities

Generate revenue by scheduling high-quality customer appointments and delivering service standards that exceed expectations.
Build rapport with customers to boost retention and customer lifetime value.
Meet and exceed qualitative and revenue KPIs.
Contribute to team goals and collaborate with Sales and Aftersales to generate quality appointments.
Provide prompt resolution to customer inquiries, maintaining professionalism and a positive customer experience.
Maintain customer retention by delivering exceptional experiences with accurate information.
Follow standardized processes to ensure a seamless customer journey across channels.
Support customers via phone, email, and other channels.
Use effective questioning and listening skills to support clear communication.
Manage call transfers, messages, callbacks, holds, interruptions, and disconnections professionally.
Handle challenging interactions with composure.
Demonstrate appropriate communication etiquette to handle various situations.
Identify opportunities to enhance non-face-to-face interactions and presentations.
Meet commitments to

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