Position: Customer Service & Sales Manager, Michaels, Brea, California (on-site). The Sales Manager leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. The role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and SOPs. The Sales Manager supports achievement of key sales and service KPIs through strong leadership, customer-focused coaching, and efficient day-to-day execution. Key responsibilities include enforcing SOPs and company programs to ensure compliance and operational standards, ensuring policy execution and accountability for store conditions and results, modeling and coaching the ART of Selling to improve conversion and customer satisfaction, providing Manager-on-Duty coverage to maintain floor leadership and service standards, ensuring accurate use of POS and Self-Checkout systems, overseeing in-store programs such as Balloons and birthday parties, promoting Loyalty Rewards participation to drive retention, championing MCC/Extend services (US only) to increase protection plan adoption, driving sales and operational excellence in the Knit & Sew Shop (including the Cut Bar experience), ensuring efficient omni-channel service (BOPIS and Same Day Delivery), supporting Custom Framing operations and coordinating with the frame shop where applicable, training and developing team members through structured onboarding and ongoing skill-building, and maintaining Asset Protection practices to reduce shrink. Other duties as assigned. Mini

Position: Customer Service & Sales Manager, Michaels, Brea, California (on-site). The Sales Manager leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. The role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and SOPs. The Sales Manager supports achievement of key sales and service KPIs through strong leadership, customer-focused coaching, and efficient day-to-day execution. Key responsibilities include enforcing SOPs and company programs to ensure compliance and operational standards, ensuring policy execution and accountability for store conditions and results, modeling and coaching the ART of Selling to improve conversion and customer satisfaction, providing Manager-on-Duty coverage to maintain floor leadership and service standards, ensuring accurate use of POS and Self-Checkout systems, overseeing in-store programs such as Balloons and birthday parties, promoting Loyalty Rewards participation to drive retention, championing MCC/Extend services (US only) to increase protection plan adoption, driving sales and operational excellence in the Knit & Sew Shop (including the Cut Bar experience), ensuring efficient omni-channel service (BOPIS and Same Day Delivery), supporting Custom Framing operations and coordinating with the frame shop where applicable, training and developing team members through structured onboarding and ongoing skill-building, and maintaining Asset Protection practices to reduce shrink. Other duties as assigned. Mini