Daikin Comfort Technologies Distribution, Inc. is seeking a professional for an On-site Customer Service Representative / Inside Sales position at the Topeka, Kansas branch. The CSR/Inside Sales representative will service prospective and established customers by handling face-to-face, phone, email, and fax inquiries, identifying customer needs, and delivering solutions to ensure a smooth and efficient sales process. The role requires knowledge of the company’s policies, products, and services and involves collaborating with the Branch Manager to support territory coverage and dealer relationships. Responsibilities include processing orders, purchase orders, payments, quotes, and delivery dates; ensuring accuracy of information; recommending alternative products based on cost, availability, or specifications; coordinating with manufacturing, sales, distribution, and vendors to manage shipments; generating new and repeat sales by providing product and technical information; educating customers about product terminology, features and benefits; handling warranties and returns; resolving problems with appropriate departments to maintain customer satisfaction; maintaining records and preparing reports on sales activities; expanding HVAC product knowledge; and following work instructions and company policies while participating in additional projects as needed. Qualifications include 3–6 years of progressive sales and customer service experience, and at least 3 years in the HVAC industry; a High School diploma or GED (some college preferred); proficiency with Microsoft Office (Ou

Daikin Comfort Technologies Distribution, Inc. is seeking a professional for an On-site Customer Service Representative / Inside Sales position at the Topeka, Kansas branch. The CSR/Inside Sales representative will service prospective and established customers by handling face-to-face, phone, email, and fax inquiries, identifying customer needs, and delivering solutions to ensure a smooth and efficient sales process. The role requires knowledge of the company’s policies, products, and services and involves collaborating with the Branch Manager to support territory coverage and dealer relationships. Responsibilities include processing orders, purchase orders, payments, quotes, and delivery dates; ensuring accuracy of information; recommending alternative products based on cost, availability, or specifications; coordinating with manufacturing, sales, distribution, and vendors to manage shipments; generating new and repeat sales by providing product and technical information; educating customers about product terminology, features and benefits; handling warranties and returns; resolving problems with appropriate departments to maintain customer satisfaction; maintaining records and preparing reports on sales activities; expanding HVAC product knowledge; and following work instructions and company policies while participating in additional projects as needed. Qualifications include 3–6 years of progressive sales and customer service experience, and at least 3 years in the HVAC industry; a High School diploma or GED (some college preferred); proficiency with Microsoft Office (Ou