Miratech, a global IT services and consulting company, is hiring an Amazon Connect Support Engineer to support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. Responsibilities include designing, developing, and enhancing proactive monitoring for the AWS Connect CCaaS platform; collaborating with developers, architects, and platform owners to enforce logging standards and monitoring best practices; implementing end-to-end interaction flows using Splunk; troubleshooting production issues, performing root cause analysis, and implementing corrective actions; working with vendor partners to improve monitoring frameworks; and developing CloudWatch dashboards to ensure redundancy and visibility. Qualifications: 4+ years IT experience with CCaaS environments; experience in CCaaS observability, monitoring, and troubleshooting; 2+ years with Splunk and CloudWatch; practical AWS experience (Lambda, Amazon Connect, ALBs); scripting in Python or JavaScript; effective communication and teamwork. Nice to have: experience with NICE CXone and/or Genesys Cloud/Genesys Engage; experience with Zabbix. We offer a culture of Relentless Performance, comprehensive compensation and benefits, remote work flexibility, growth opportunities, global impact, and an inclusive, multicultural environment with social responsibility programs. Miratech is an equal opportunity employer and does not discriminate.

Miratech, a global IT services and consulting company, is hiring an Amazon Connect Support Engineer to support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. Responsibilities include designing, developing, and enhancing proactive monitoring for the AWS Connect CCaaS platform; collaborating with developers, architects, and platform owners to enforce logging standards and monitoring best practices; implementing end-to-end interaction flows using Splunk; troubleshooting production issues, performing root cause analysis, and implementing corrective actions; working with vendor partners to improve monitoring frameworks; and developing CloudWatch dashboards to ensure redundancy and visibility. Qualifications: 4+ years IT experience with CCaaS environments; experience in CCaaS observability, monitoring, and troubleshooting; 2+ years with Splunk and CloudWatch; practical AWS experience (Lambda, Amazon Connect, ALBs); scripting in Python or JavaScript; effective communication and teamwork. Nice to have: experience with NICE CXone and/or Genesys Cloud/Genesys Engage; experience with Zabbix. We offer a culture of Relentless Performance, comprehensive compensation and benefits, remote work flexibility, growth opportunities, global impact, and an inclusive, multicultural environment with social responsibility programs. Miratech is an equal opportunity employer and does not discriminate.