Cloudbeds is seeking an Account Manager to join the Customer Success team in a fully remote role. You will manage a portfolio of Cloudbeds customers with a combined value of $500,000–$1,000,000 USD, guiding them toward success by identifying upsell opportunities, reducing churn, and acting as the primary liaison for all things Cloudbeds. Responsibilities include defining the customer’s success outcomes, escalating urgent support as needed, achieving net dollar retention through proactive upsell and churn-reduction strategies, driving product engagement and stickiness, analyzing customer data to improve utilization, managing escalations related to the use of Cloudbeds software, and identifying opportunities to upsell additional services. You will gather client feedback for future releases, stay current with product updates, and serve as a strategic partner to your portfolio of hospitality clients with industry insights to optimize product performance. The ideal candidate will excel at communication, relationship-building, presentation, and project management, with the ability to manage multiple initiatives and work effectively across Sales, Support, Product, Marketing, and Design. Experience with accounts in the European hospitality market is a plus. Cloudbeds is a remote-first company with a global team and a focus on inclusion and professional development.

Cloudbeds is seeking an Account Manager to join the Customer Success team in a fully remote role. You will manage a portfolio of Cloudbeds customers with a combined value of $500,000–$1,000,000 USD, guiding them toward success by identifying upsell opportunities, reducing churn, and acting as the primary liaison for all things Cloudbeds. Responsibilities include defining the customer’s success outcomes, escalating urgent support as needed, achieving net dollar retention through proactive upsell and churn-reduction strategies, driving product engagement and stickiness, analyzing customer data to improve utilization, managing escalations related to the use of Cloudbeds software, and identifying opportunities to upsell additional services. You will gather client feedback for future releases, stay current with product updates, and serve as a strategic partner to your portfolio of hospitality clients with industry insights to optimize product performance. The ideal candidate will excel at communication, relationship-building, presentation, and project management, with the ability to manage multiple initiatives and work effectively across Sales, Support, Product, Marketing, and Design. Experience with accounts in the European hospitality market is a plus. Cloudbeds is a remote-first company with a global team and a focus on inclusion and professional development.