SupportYourApp is a global Intelligent Support-as-a-Service provider, collaborating with leading tech companies since 2010. We operate across multiple countries and support customers in numerous languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. We are seeking a Technical Support Consultant with networking expertise to deliver outstanding technical support to our clients via email and chat. You will build strong relationships with customers, stay current with evolving tools and technologies, and handle sensitive data with care and security. You will apply best-in-class customer happiness practices, maintain a deep understanding of client solutions, and meet key performance indicators. You will communicate with developers and cross-functional specialists to resolve issues. What you need to succeed: Excellent English communication skills (C1 level); Experience in a technical support role; Networking experience (IPsec Tunnels, DNS, packet tracing, ports, firewall); Strong understanding of network infrastructure (VPN, routing, split tunneling, WireGuard-based tunnels); Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard); Ability to read log files; Familiarity with Windows, Linux, macOS, Android and iOS; Positive, proactive and responsible attitude; Personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload). Nice to have: Experience with AWS or Azure; Knowledge of identity providers and single sign-on (G-Suite, Azure AD); Customer-facing ex

SupportYourApp is a global Intelligent Support-as-a-Service provider, collaborating with leading tech companies since 2010. We operate across multiple countries and support customers in numerous languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. We are seeking a Technical Support Consultant with networking expertise to deliver outstanding technical support to our clients via email and chat. You will build strong relationships with customers, stay current with evolving tools and technologies, and handle sensitive data with care and security. You will apply best-in-class customer happiness practices, maintain a deep understanding of client solutions, and meet key performance indicators. You will communicate with developers and cross-functional specialists to resolve issues. What you need to succeed: Excellent English communication skills (C1 level); Experience in a technical support role; Networking experience (IPsec Tunnels, DNS, packet tracing, ports, firewall); Strong understanding of network infrastructure (VPN, routing, split tunneling, WireGuard-based tunnels); Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard); Ability to read log files; Familiarity with Windows, Linux, macOS, Android and iOS; Positive, proactive and responsible attitude; Personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload). Nice to have: Experience with AWS or Azure; Knowledge of identity providers and single sign-on (G-Suite, Azure AD); Customer-facing ex