Optum is seeking a PBM Account Manager to drive client satisfaction by managing PBM account relationships and service delivery for assigned accounts. This outward-facing, dedicated resource serves as the primary point of contact for day-to-day service delivery, coordinating with internal partners to capture requirements, complete projects, and address ongoing needs. The role is full-time and remote, with standard CST business hours (8:00 a.m. – 5:00 p.m.) and occasional overtime; the position allows remote work from anywhere in the United States with up to 25% travel. Primary responsibilities include operational management, maintaining the customer service experience, coordinating product implementations and open enrollment, and supporting escalation management and training. Key activities: facilitate ongoing maintenance and issue resolution; maintain relationships with internal Operations partners; coordinate reporting, root-cause analysis, and remediation; read and interpret SOPs; support training of client-facing systems and CMS-related guidelines. Client relationship management focuses on building strong customer relationships, conducting regular discussions to review performance and trends, translating client requirements, and driving satisfaction. Required qualifications include 2+ years of external client-facing experience, project coordination, proficiency with Microsoft Office, conflict resolution skills, and PBM tool experience; ability to travel up to 25% and to work a flexible 8-hour CST shift. Preferred qualifications include 1+ year PBM experience. All remote

Optum is seeking a PBM Account Manager to drive client satisfaction by managing PBM account relationships and service delivery for assigned accounts. This outward-facing, dedicated resource serves as the primary point of contact for day-to-day service delivery, coordinating with internal partners to capture requirements, complete projects, and address ongoing needs. The role is full-time and remote, with standard CST business hours (8:00 a.m. – 5:00 p.m.) and occasional overtime; the position allows remote work from anywhere in the United States with up to 25% travel. Primary responsibilities include operational management, maintaining the customer service experience, coordinating product implementations and open enrollment, and supporting escalation management and training. Key activities: facilitate ongoing maintenance and issue resolution; maintain relationships with internal Operations partners; coordinate reporting, root-cause analysis, and remediation; read and interpret SOPs; support training of client-facing systems and CMS-related guidelines. Client relationship management focuses on building strong customer relationships, conducting regular discussions to review performance and trends, translating client requirements, and driving satisfaction. Required qualifications include 2+ years of external client-facing experience, project coordination, proficiency with Microsoft Office, conflict resolution skills, and PBM tool experience; ability to travel up to 25% and to work a flexible 8-hour CST shift. Preferred qualifications include 1+ year PBM experience. All remote