Customer Success Manager - Public Sector About Canva: Canva is scaling and empowering organizations to realize value from our design platform. This role focuses on the Public Sector segment, including Higher Education, Government, Healthcare, and Not-for-profit accounts.

Responsibilities

Who you are:

Lead the post-sale relationship for Public Sector accounts across the full customer journey: adoption, advocacy, renewal, and expansion.
Grow accounts by understanding customers' objectives, building multi-threaded relationships, and partnering with the account team to renew and expand.
Use data and analytics to demonstrate Canva's ROI and influence decision-making with compelling data storytelling.
Proactively manage risk by anticipating budget cycles and leadership changes to forecast renewals accurately.
Develop depth of Canva platform knowledge and articulate its value for Public Sector use cases.
Collaborate with cross-functional teams to identify product improvements and keep customers updated on new features.
Commercially minded CSM with 3+ years in B2B SaaS, with a track record of meeting or exceeding renewal and expansion targets.
Skilled at relationship-building, multi-threading, and navigating complex org structures to earn trust with senior stakeholders.
Data-driven storyteller who translates metrics into business outcomes and persuades both customer executives and internal teams.
Self-starter with a bias for action, who writes playbooks rather than waiting for them.
Strong communicator who c

About the role

Customer Success Manager - Public Sector About Canva: Canva is scaling and empowering organizations to realize value from our design platform. This role focuses on the Public Sector segment, including Higher Education, Government, Healthcare, and Not-for-profit accounts.

Responsibilities

Who you are:

Lead the post-sale relationship for Public Sector accounts across the full customer journey: adoption, advocacy, renewal, and expansion.
Grow accounts by understanding customers' objectives, building multi-threaded relationships, and partnering with the account team to renew and expand.
Use data and analytics to demonstrate Canva's ROI and influence decision-making with compelling data storytelling.
Proactively manage risk by anticipating budget cycles and leadership changes to forecast renewals accurately.
Develop depth of Canva platform knowledge and articulate its value for Public Sector use cases.
Collaborate with cross-functional teams to identify product improvements and keep customers updated on new features.
Commercially minded CSM with 3+ years in B2B SaaS, with a track record of meeting or exceeding renewal and expansion targets.
Skilled at relationship-building, multi-threading, and navigating complex org structures to earn trust with senior stakeholders.
Data-driven storyteller who translates metrics into business outcomes and persuades both customer executives and internal teams.
Self-starter with a bias for action, who writes playbooks rather than waiting for them.
Strong communicator who c

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