Strategic Customer Success Account Manager

DocuSign

RemotePosted July 26, 2026

About the role

Overview: The Strategic Customer Success Account Manager (CSAM) at DocuSign is a high-impact, individual contributor role responsible for owning a portfolio of strategic accounts and renewals in the United States. The CSAM acts as an adoption advisor, driving value realization and unlocking further digitalization. In collaboration with the Sales team, the CSAM develops and executes effective customer success and value strategies, identifies growth opportunities, negotiates favorable renewal terms, and provides insights to both the business and customers to improve future outcomes.

Strategic Customer Success Account Manager

DocuSign

RemotePosted July 26, 2026

About the role

Overview: The Strategic Customer Success Account Manager (CSAM) at DocuSign is a high-impact, individual contributor role responsible for owning a portfolio of strategic accounts and renewals in the United States. The CSAM acts as an adoption advisor, driving value realization and unlocking further digitalization. In collaboration with the Sales team, the CSAM develops and executes effective customer success and value strategies, identifies growth opportunities, negotiates favorable renewal terms, and provides insights to both the business and customers to improve future outcomes.

What you'll do: Prevent risk and drive growth in top customers through early engagement, delivering value, coordinating with key collaborators, and aligning customers with executives as measured by renewal outcomes. Achieve financial and strategic revenue, bookings and billings targets. Maintain and update a rolling forecast for your territory and communicate renewal risk to internal resources to develop resolution strategies up to Executive Engagement. Own and implement win/win renewal strategies while protecting and enhancing customer trust. Conduct regular business reviews to ensure customers are adopted and deriving value from the product, and that we remain aligned with their objectives. Be accountable for the full adoption strategy, working with partners across the DocuSign ecosystem to deliver success paths. Serve as the primary point of contact on behalf of our customers for escalation concerns. Collaborate with internal resources (Sales, Customer Success, Pricing, Legal, Revenue Operatio

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Strategic Customer Success Account Manager

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Remote-first

Engineering Fintech Remote Europe Startups Enterprise

What you'll do: Prevent risk and drive growth in top customers through early engagement, delivering value, coordinating with key collaborators, and aligning customers with executives as measured by renewal outcomes. Achieve financial and strategic revenue, bookings and billings targets. Maintain and update a rolling forecast for your territory and communicate renewal risk to internal resources to develop resolution strategies up to Executive Engagement. Own and implement win/win renewal strategies while protecting and enhancing customer trust. Conduct regular business reviews to ensure customers are adopted and deriving value from the product, and that we remain aligned with their objectives. Be accountable for the full adoption strategy, working with partners across the DocuSign ecosystem to deliver success paths. Serve as the primary point of contact on behalf of our customers for escalation concerns. Collaborate with internal resources (Sales, Customer Success, Pricing, Legal, Revenue Operatio