Customer Success Manager (Remote) – United States
Overview Conga is seeking a Customer Success Manager to own a portfolio of Enterprise accounts and serve as the primary relationship steward between customers and Conga. Working with the aligned Sales counterpart, you will develop proactive, outcome-driven strategies that deliver measurable value—driving retention, expansion, and pipeline.
What you’ll do - Build and execute SMART success plans with each Enterprise account, aligning outcomes with the customer’s business goals. - Proactively identify expansion opportunities; collaborate with Sales to co-create and implement plans that drive renewal and revenue growth. - Monitor engagement, adoption, stakeholder changes, and friction; develop mitigation plans in partnership with the account team. - Translate complex Conga product capabilities into clear business value for executives and end users. - Communicate clearly, listen effectively, and build trust across cross-functional teams (Sales, Renewal Management, Professional Services/Partner team, Support, Product). - Manage a book of 15+ accounts with a focus on retention and growth; coordinate with internal teams to avoid gaps.
Customer Success Manager (Remote) – United States
Overview Conga is seeking a Customer Success Manager to own a portfolio of Enterprise accounts and serve as the primary relationship steward between customers and Conga. Working with the aligned Sales counterpart, you will develop proactive, outcome-driven strategies that deliver measurable value—driving retention, expansion, and pipeline.
What you’ll do - Build and execute SMART success plans with each Enterprise account, aligning outcomes with the customer’s business goals. - Proactively identify expansion opportunities; collaborate with Sales to co-create and implement plans that drive renewal and revenue growth. - Monitor engagement, adoption, stakeholder changes, and friction; develop mitigation plans in partnership with the account team. - Translate complex Conga product capabilities into clear business value for executives and end users. - Communicate clearly, listen effectively, and build trust across cross-functional teams (Sales, Renewal Management, Professional Services/Partner team, Support, Product). - Manage a book of 15+ accounts with a focus on retention and growth; coordinate with internal teams to avoid gaps.
Requirements - 3–5 years of hands-on experience in B2B SaaS Customer Success, Account Management, or a related customer-facing role, with enterprise or complex mid-market experience. - Ability to set and track SMART goals; comfortable analyzing data to tell a customer-focused story. - Experience partnering with Sales on account strategy and pipeline development. - Familiarity with tools such as Gain
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Requirements - 3–5 years of hands-on experience in B2B SaaS Customer Success, Account Management, or a related customer-facing role, with enterprise or complex mid-market experience. - Ability to set and track SMART goals; comfortable analyzing data to tell a customer-focused story. - Experience partnering with Sales on account strategy and pipeline development. - Familiarity with tools such as Gain
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Based on: Customer Success Manager
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