ADI Centre of Excellence is seeking a motivated Technical Support Manager to deliver outstanding customer service across over 300 products from 15–20 vendors in Fire & Security. The role focuses on driving customer satisfaction, retention, and profitability by leading the Pre- and Post-Sales Support (C&PS) team. Responsibilities include setting objectives, monitoring progress, and fostering a high-performance culture centered on teamwork, service excellence, and issue resolution ownership. You will manage day-to-day activities and generate clear reporting from tools such as Salesforce and NiCE. You will collaborate with internal teams including Sales, Category Management, Marketing and E-Commerce to provide product support and other service functions. You will stay informed about new product developments in network technology and provide input on customer service strategy and challenges. You will review daily priorities and take appropriate action to achieve results. Requirements include proven people management experience; technical experience in electronics, preferably Fire or Security; fluency in Dutch and English; French language skills are valued. We value French fluency, strong interpersonal, verbal and written communication, administrative skills, and the ability to work on your own initiative. The role offers a hybrid work model (2 days per week remote), an attractive salary package, independence within a varied area of responsibility, and the opportunity to work for a global business. Benefits include 25 vacation days, 6 ADV days, a pension plan, and tax-free benef

ADI Centre of Excellence is seeking a motivated Technical Support Manager to deliver outstanding customer service across over 300 products from 15–20 vendors in Fire & Security. The role focuses on driving customer satisfaction, retention, and profitability by leading the Pre- and Post-Sales Support (C&PS) team. Responsibilities include setting objectives, monitoring progress, and fostering a high-performance culture centered on teamwork, service excellence, and issue resolution ownership. You will manage day-to-day activities and generate clear reporting from tools such as Salesforce and NiCE. You will collaborate with internal teams including Sales, Category Management, Marketing and E-Commerce to provide product support and other service functions. You will stay informed about new product developments in network technology and provide input on customer service strategy and challenges. You will review daily priorities and take appropriate action to achieve results. Requirements include proven people management experience; technical experience in electronics, preferably Fire or Security; fluency in Dutch and English; French language skills are valued. We value French fluency, strong interpersonal, verbal and written communication, administrative skills, and the ability to work on your own initiative. The role offers a hybrid work model (2 days per week remote), an attractive salary package, independence within a varied area of responsibility, and the opportunity to work for a global business. Benefits include 25 vacation days, 6 ADV days, a pension plan, and tax-free benef