Access Group is seeking a Technical Support Engineer to join our team and provide hybrid, customer-facing technical support for the Paytronix platform. You will diagnose and resolve technical issues for customers, communicate clearly to keep customers informed, and collaborate with cross-functional teams to improve support processes and product outcomes. You will configure and support the Paytronix platform, create and maintain documentation, and deliver a high standard of service while helping customers maximize value from our solutions. The role combines remote problem solving with in-office collaboration as part of our blended working environment. Typical responsibilities include diagnosing issues, resolving complex problems, managing support cases, and delivering a high level of customer satisfaction. Requirements include 3–5 years of customer service and technical support experience (hospitality experience preferred), experience with CRM platforms such as Salesforce Service Cloud or Intercom, exposure to POS systems, APIs, or Agile methodologies, and experience creating technical documentation or using AI tools such as Copilot, Claude, or ChatGPT.

Access Group is seeking a Technical Support Engineer to join our team and provide hybrid, customer-facing technical support for the Paytronix platform. You will diagnose and resolve technical issues for customers, communicate clearly to keep customers informed, and collaborate with cross-functional teams to improve support processes and product outcomes. You will configure and support the Paytronix platform, create and maintain documentation, and deliver a high standard of service while helping customers maximize value from our solutions. The role combines remote problem solving with in-office collaboration as part of our blended working environment. Typical responsibilities include diagnosing issues, resolving complex problems, managing support cases, and delivering a high level of customer satisfaction. Requirements include 3–5 years of customer service and technical support experience (hospitality experience preferred), experience with CRM platforms such as Salesforce Service Cloud or Intercom, exposure to POS systems, APIs, or Agile methodologies, and experience creating technical documentation or using AI tools such as Copilot, Claude, or ChatGPT.