Technical Support Consultant

SupportYourApp

RemotePosted 22 июля 2026 г.

About the role

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies across 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages and fostering a multicultural, multilingual environment. We are looking for a Technical Support Consultant to join our remote team and contribute to high-quality support from a home office.

Technical Support Consultant

SupportYourApp

RemotePosted 22 июля 2026 г.

About the role

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies across 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages and fostering a multicultural, multilingual environment. We are looking for a Technical Support Consultant to join our remote team and contribute to high-quality support from a home office.

What you will do: - Provide outstanding technical support via email and video calls. - Collaborate with internal teams to investigate and resolve customer issues efficiently. - Represent the company by ensuring a positive customer experience throughout the issue resolution process. - Develop strong product knowledge to provide accurate guidance and support. - Assist customers with customized reports and analysis using data visualization tools. - Monitor and troubleshoot connection issues using internal and external tools. - Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system. - Escalate complex technical issues to engineering teams when required to ensure timely resolution. - Maintain a deep understanding of client solutions and meet KPIs.

What you need to succeed: - Excellent English skills (C1 for speaking and writing). - 3–5 years of experience in customer and technical support. - Proven knowledge of payments ecosystem mechanisms. - Ability to troubleshoot using databases and other technical tools. - Excellent customer-facing skills to ensure a positive customer experience. - Strong analyt

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What you will do: - Provide outstanding technical support via email and video calls. - Collaborate with internal teams to investigate and resolve customer issues efficiently. - Represent the company by ensuring a positive customer experience throughout the issue resolution process. - Develop strong product knowledge to provide accurate guidance and support. - Assist customers with customized reports and analysis using data visualization tools. - Monitor and troubleshoot connection issues using internal and external tools. - Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system. - Escalate complex technical issues to engineering teams when required to ensure timely resolution. - Maintain a deep understanding of client solutions and meet KPIs.