Overview: Assist in the oversight of gym operations to ensure a positive member experience. This role focuses on staff training and development, ensuring high-quality member service, and providing backup support to the Club Manager.

Responsibilities

Qualifications:

Train and develop staff; support front desk operations to deliver exceptional member experience.
Manage member services and ensure staff provide outstanding customer service.
Perform front desk duties, including answering inquiries, processing member sign-ups and cancellations, and updating member accounts.
Welcome prospective members, conduct tours, and assist with enrollments.
Resolve member service issues and respond to questions; back up the Club Manager as needed.
Ensure compliance with company policies and maintain a positive club image.
Support cleanliness and appearance of the gym; assist with marketing efforts and promotions.
Assist with ordering supplies, inventory management, and reporting.
Honest, strong work ethic; excellent customer service and communication skills.
Leadership, organizational skills, and ability to manage people; basic computer proficiency.
Physical ability to stand/walk for most of the shift; ability to lift up to 50 lbs.
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Dental insurance
Employee discounts
Flexible schedule
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt

About the role

Team Lead – Planet Fitness, Fremont, Nebraska, United States (On-site)

Overview: Assist in the oversight of gym operations to ensure a positive member experience. This role focuses on staff training and development, ensuring high-quality member service, and providing backup support to the Club Manager.

Responsibilities

Qualifications:

Train and develop staff; support front desk operations to deliver exceptional member experience.
Manage member services and ensure staff provide outstanding customer service.
Perform front desk duties, including answering inquiries, processing member sign-ups and cancellations, and updating member accounts.
Welcome prospective members, conduct tours, and assist with enrollments.
Resolve member service issues and respond to questions; back up the Club Manager as needed.
Ensure compliance with company policies and maintain a positive club image.
Support cleanliness and appearance of the gym; assist with marketing efforts and promotions.
Assist with ordering supplies, inventory management, and reporting.
Honest, strong work ethic; excellent customer service and communication skills.
Leadership, organizational skills, and ability to manage people; basic computer proficiency.
Physical ability to stand/walk for most of the shift; ability to lift up to 50 lbs.
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Dental insurance
Employee discounts
Flexible schedule
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt