Numerica Credit Union is seeking a Senior Retail Sales Manager based in Spokane Valley, Washington, United States. This role leads the Retail Experience program and serves as a strategic leader and program manager for the Deepening Member Relationships (DMR) sales training initiative, ensuring that the credit union and member interests are served through effective planning, monitoring, and oversight of retail teams and delivery channels. The Senior Retail Sales Manager develops, executes, and refines strategies to grow deposits, loans, and member engagement while delivering a consistent, exceptional member experience across branches and digital channels. Collaborating with business partners across Operations, Marketing, Risk, and Technology, this position aligns retail goals with organizational objectives and leads continuous improvement efforts, system enhancements, and sales coaching initiatives to elevate performance and strengthen member relationships. Key duties include designing annual and quarterly retail sales plans, forecasting growth, and designing incentives and campaigns; coordinating with Marketing, Product Development, Digital, Operations, and Risk to launch campaigns, promotions, and new product rollouts; analyzing trends in member behavior and market shifts to adjust strategy; ensuring alignment of branch and retail sales strategy with organizational goals. Leadership responsibilities include supervising a team of sales coaches, trainers, and analysts; recruiting, training, mentoring, and developing high-performing sales leaders; conducting performance revie

Numerica Credit Union is seeking a Senior Retail Sales Manager based in Spokane Valley, Washington, United States. This role leads the Retail Experience program and serves as a strategic leader and program manager for the Deepening Member Relationships (DMR) sales training initiative, ensuring that the credit union and member interests are served through effective planning, monitoring, and oversight of retail teams and delivery channels. The Senior Retail Sales Manager develops, executes, and refines strategies to grow deposits, loans, and member engagement while delivering a consistent, exceptional member experience across branches and digital channels. Collaborating with business partners across Operations, Marketing, Risk, and Technology, this position aligns retail goals with organizational objectives and leads continuous improvement efforts, system enhancements, and sales coaching initiatives to elevate performance and strengthen member relationships. Key duties include designing annual and quarterly retail sales plans, forecasting growth, and designing incentives and campaigns; coordinating with Marketing, Product Development, Digital, Operations, and Risk to launch campaigns, promotions, and new product rollouts; analyzing trends in member behavior and market shifts to adjust strategy; ensuring alignment of branch and retail sales strategy with organizational goals. Leadership responsibilities include supervising a team of sales coaches, trainers, and analysts; recruiting, training, mentoring, and developing high-performing sales leaders; conducting performance revie