Ensure successful delivery of chatbot and voicebot projects; review project plans, timelines, estimates, and resource plans; review SOWs and change requests.

Monitor project health, risks, dependencies, delivery performance; maintain dashboards and governance; drive process improvements and standardization.

Develop templates, playbooks, and documentation to improve delivery consistency; identify opportunities for automation and operational efficiency.

Support pre-sales activities; collaborate on contract review; prepare and present portfolio updates, KPIs, and executive reports.

Drive continuous improvement initiatives across delivery operations.

Requirements

Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.
Experience delivering chatbot, voicebot, Conversational AI, or AI-driven digital solutions.
Knowledge of Generative AI, Large Language Models (LLMs), and conversational AI platforms.
Proven experience leading delivery or project management teams.
Experience managing complex technology implementation projects and enterprise portfolios; consulting experience is a plus.
Strong leadership, communication, organizational, and stakeholder management ski

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