Member Team Lead – Sam's Club, Brooklyn, Ohio, United States
Position Summary: The Member Team Lead oversees a front-end team in the Brooklyn, Ohio club, directing associates in daily operations, assigning duties, and delivering guidance on member service approaches to resolve issues in line with company policies. This role participates in recruiting, hiring, scheduling, coaching, and evaluating associates under the Open Door Policy.
Member Team Lead – Sam's Club, Brooklyn, Ohio, United States
Position Summary: The Member Team Lead oversees a front-end team in the Brooklyn, Ohio club, directing associates in daily operations, assigning duties, and delivering guidance on member service approaches to resolve issues in line with company policies. This role participates in recruiting, hiring, scheduling, coaching, and evaluating associates under the Open Door Policy.
Member Engagement and Membership: The role supports membership by providing information on membership types, programs, and benefits to current and prospective members. Responsibilities include processing memberships and upgrades, encouraging renewals, and participating in sales and marketing events. The team completes and maintains required documentation and strives to meet membership goals while promoting the value of Sam's Club products and services.
Customer Service and Operations: Oversee member service by greeting members, identifying needs, assisting with purchases, locating merchandise, guiding self-service technology, and ensuring pickup orders are fulfilled. Supervise the area (claims, returns, merchandising), organize stock, monitor shrink and damages, and maintain carts and equipment. Ensure parking lot cleanliness and assist members with transporting items as needed.
Financial and Administrative Responsibilities: Maintain accounting records, process transactions, and prepare daily deposits in accordance with office procedures. Manage cash fund transfers, investigate overages/shortages, and protect confidentiality and accuracy of
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Member Engagement and Membership: The role supports membership by providing information on membership types, programs, and benefits to current and prospective members. Responsibilities include processing memberships and upgrades, encouraging renewals, and participating in sales and marketing events. The team completes and maintains required documentation and strives to meet membership goals while promoting the value of Sam's Club products and services.
Customer Service and Operations: Oversee member service by greeting members, identifying needs, assisting with purchases, locating merchandise, guiding self-service technology, and ensuring pickup orders are fulfilled. Supervise the area (claims, returns, merchandising), organize stock, monitor shrink and damages, and maintain carts and equipment. Ensure parking lot cleanliness and assist members with transporting items as needed.
Financial and Administrative Responsibilities: Maintain accounting records, process transactions, and prepare daily deposits in accordance with office procedures. Manage cash fund transfers, investigate overages/shortages, and protect confidentiality and accuracy of
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Member Team Lead
Насколько эта вакансия подходит вашему резюме
Войдите, чтобы увидеть AI match score и персональную ленту.
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