ServiceNow is seeking a Manager, Customer Success to lead a team of approximately 6 to 8 Customer Success Managers who support enterprise risk and security customers. This leader owns the aggregate health, renewal posture, and expansion trajectory across the team's portfolio and develops CSMs into trusted advisors to CISO, CIO, and senior security leadership. As a people leader, you will set the cadence and operating rhythm, coach for a consultative, outcome-driven approach, and remove obstacles so customers realize measurable value. Responsibilities include leading, coaching, and developing the team; establishing 1:1s and regular account reviews; setting clear performance expectations and providing fair feedback; building a growth path for team members; managing renewal predictability and preventing late-stage surprises; ensuring high forecast accuracy; mobilizing cross-functional resources on at-risk accounts; driving executive engagement and value realization by building trusted-advisor relationships with security and technology executives; aligning multi-year Success Plans to measurable business outcomes; participating in Executive Business Reviews; tying platform capabilities to security posture, regulatory readiness, and operational resilience; leading escalation and risk management by delivering difficult messages and coordinating with Support, Engineering, and Product; driving operational excellence through health metrics and scalable playbooks; promoting adoption of Customer Success and CRM tooling; collaborating with Sales, Solutions, and Professional Services to

ServiceNow is seeking a Manager, Customer Success to lead a team of approximately 6 to 8 Customer Success Managers who support enterprise risk and security customers. This leader owns the aggregate health, renewal posture, and expansion trajectory across the team's portfolio and develops CSMs into trusted advisors to CISO, CIO, and senior security leadership. As a people leader, you will set the cadence and operating rhythm, coach for a consultative, outcome-driven approach, and remove obstacles so customers realize measurable value. Responsibilities include leading, coaching, and developing the team; establishing 1:1s and regular account reviews; setting clear performance expectations and providing fair feedback; building a growth path for team members; managing renewal predictability and preventing late-stage surprises; ensuring high forecast accuracy; mobilizing cross-functional resources on at-risk accounts; driving executive engagement and value realization by building trusted-advisor relationships with security and technology executives; aligning multi-year Success Plans to measurable business outcomes; participating in Executive Business Reviews; tying platform capabilities to security posture, regulatory readiness, and operational resilience; leading escalation and risk management by delivering difficult messages and coordinating with Support, Engineering, and Product; driving operational excellence through health metrics and scalable playbooks; promoting adoption of Customer Success and CRM tooling; collaborating with Sales, Solutions, and Professional Services to