Mercier Consultancy Group is seeking an Italian-speaking Customer Support Agent for a courier and delivery services organization. This is a remote position with relocation support to Greece. As the primary point of contact for Italian-speaking clients, you will handle logistics and delivery inquiries, monitor shipment statuses, and coordinate with international courier teams to resolve shipping, customs, or dispatch issues. You will communicate professionally via phone, email, and live chat, maintain accurate logs in internal management systems, and contribute to ongoing process improvements. You will ensure SLAs are met for the Italian market. Native or fluent Italian (spoken and written) is required, with English proficiency to collaborate within an international team. A valid EU work authorization is mandatory. The role offers relocation assistance, initial and ongoing training in Logistics & Supply Chain operations, private health insurance, and performance bonuses.

Mercier Consultancy Group is seeking an Italian-speaking Customer Support Agent for a courier and delivery services organization. This is a remote position with relocation support to Greece. As the primary point of contact for Italian-speaking clients, you will handle logistics and delivery inquiries, monitor shipment statuses, and coordinate with international courier teams to resolve shipping, customs, or dispatch issues. You will communicate professionally via phone, email, and live chat, maintain accurate logs in internal management systems, and contribute to ongoing process improvements. You will ensure SLAs are met for the Italian market. Native or fluent Italian (spoken and written) is required, with English proficiency to collaborate within an international team. A valid EU work authorization is mandatory. The role offers relocation assistance, initial and ongoing training in Logistics & Supply Chain operations, private health insurance, and performance bonuses.