Italian Customer Support – Remote role based in Athens, Greece. Mercier Consultancy Group is seeking dedicated Italian-speaking customer support professionals to join its international team in Greece. This fully remote position offers a fully supported relocation package to Greece and comprehensive benefits. Responsibilities include providing high-quality assistance to Italian-speaking customers via phone, email, and live chat; resolving complex inquiries with professionalism, empathy, and efficiency; maintaining knowledge of client products and services; identifying opportunities to improve service delivery and escalating technical issues to the appropriate internal departments; collaborating with an international team to maintain high standards of service; using internal CRM tools to document interactions and track customer feedback; ensuring all interactions align with the brand voice and quality standards. Requirements include native or fluent Italian (spoken and written), a good level of English for internal communication and training, a valid EU passport or work permit, strong communication skills, and the ability to adapt to new technologies and a fast-paced environment. Previous experience in customer support is advantageous. What we offer includes a competitive monthly salary with two extra salaries per year (13th and 14th), monthly performance bonus, fully paid relocation package (flight, transfer, hotel accommodation upon arrival), professional training, comprehensive health insurance and corporate benefits, and opportunities for career development within the Mer

Italian Customer Support – Remote role based in Athens, Greece. Mercier Consultancy Group is seeking dedicated Italian-speaking customer support professionals to join its international team in Greece. This fully remote position offers a fully supported relocation package to Greece and comprehensive benefits. Responsibilities include providing high-quality assistance to Italian-speaking customers via phone, email, and live chat; resolving complex inquiries with professionalism, empathy, and efficiency; maintaining knowledge of client products and services; identifying opportunities to improve service delivery and escalating technical issues to the appropriate internal departments; collaborating with an international team to maintain high standards of service; using internal CRM tools to document interactions and track customer feedback; ensuring all interactions align with the brand voice and quality standards. Requirements include native or fluent Italian (spoken and written), a good level of English for internal communication and training, a valid EU passport or work permit, strong communication skills, and the ability to adapt to new technologies and a fast-paced environment. Previous experience in customer support is advantageous. What we offer includes a competitive monthly salary with two extra salaries per year (13th and 14th), monthly performance bonus, fully paid relocation package (flight, transfer, hotel accommodation upon arrival), professional training, comprehensive health insurance and corporate benefits, and opportunities for career development within the Mer