Western State Bank is seeking a Help Desk Support Specialist to serve as the first point of contact for end users experiencing technical issues. This in-office role is based in West Fargo, North Dakota, United States and requires diagnosing, troubleshooting, and resolving a range of hardware, software, and network problems to maintain operational efficiency. The specialist will provide clear communication and customer service, document all support activities, and escalate more complex issues to higher-level IT teams as needed. Responsibilities include responding to requests via phone, email, or ticketing system; diagnosing and resolving issues related to desktops, laptops, printers, and mobile devices; assisting with software installations and configurations; maintaining an up-to-date knowledge base; and supporting end users with best practices and IT procedures. Qualifications include a high school diploma or equivalent, basic understanding of computer hardware and operating systems (Windows and macOS), and prior help desk or IT support experience. Preferred qualifications include two or more years of related experience, experience with ticketing systems, familiarity with banking technology, and a related degree.

Western State Bank is seeking a Help Desk Support Specialist to serve as the first point of contact for end users experiencing technical issues. This in-office role is based in West Fargo, North Dakota, United States and requires diagnosing, troubleshooting, and resolving a range of hardware, software, and network problems to maintain operational efficiency. The specialist will provide clear communication and customer service, document all support activities, and escalate more complex issues to higher-level IT teams as needed. Responsibilities include responding to requests via phone, email, or ticketing system; diagnosing and resolving issues related to desktops, laptops, printers, and mobile devices; assisting with software installations and configurations; maintaining an up-to-date knowledge base; and supporting end users with best practices and IT procedures. Qualifications include a high school diploma or equivalent, basic understanding of computer hardware and operating systems (Windows and macOS), and prior help desk or IT support experience. Preferred qualifications include two or more years of related experience, experience with ticketing systems, familiarity with banking technology, and a related degree.