Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full post-sale customer lifecycle, including implementation, onboarding, training, adoption, and expansion for enterprise customers. This senior, high-ownership role involves managing large-scale hardware and software deployments and building trusted relationships with executives and operators. The successful candidate will work on-site in Los Angeles, United States, travel up to 50% to customer and deployment sites, and collaborate with Sales, Product, Engineering, Operations, and Deployment teams to ensure successful launches and ongoing customer success. Responsibilities include securing significant follow-on revenue from existing customers; owning the post-sale lifecycle; leading complex customer implementations involving hardware, software, workflows, field teams, and customer infrastructure; serving as the primary customer success leader for enterprise accounts; translating signed agreements into clear implementation plans with milestones, timelines, risks, responsibilities, and success criteria; partnering with cross-functional teams to ensure customers are launched and supported; driving readiness across training, operational procedures, integration requirements, change management, and post-launch support; identifying and drive expansion opportunities; representing Parallel in executive meetings, customer business reviews, onsite visits, industry events, and strategic account conversations; building custome

Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full post-sale customer lifecycle, including implementation, onboarding, training, adoption, and expansion for enterprise customers. This senior, high-ownership role involves managing large-scale hardware and software deployments and building trusted relationships with executives and operators. The successful candidate will work on-site in Los Angeles, United States, travel up to 50% to customer and deployment sites, and collaborate with Sales, Product, Engineering, Operations, and Deployment teams to ensure successful launches and ongoing customer success. Responsibilities include securing significant follow-on revenue from existing customers; owning the post-sale lifecycle; leading complex customer implementations involving hardware, software, workflows, field teams, and customer infrastructure; serving as the primary customer success leader for enterprise accounts; translating signed agreements into clear implementation plans with milestones, timelines, risks, responsibilities, and success criteria; partnering with cross-functional teams to ensure customers are launched and supported; driving readiness across training, operational procedures, integration requirements, change management, and post-launch support; identifying and drive expansion opportunities; representing Parallel in executive meetings, customer business reviews, onsite visits, industry events, and strategic account conversations; building custome