We are recruiting energetic French-speaking Customer Advisors to join a fast-growing fintech company in Portugal. As the primary point of contact for French-speaking users, you will help customers manage their digital financial accounts.

Responsibilities

Qualifications: Compensation and Benefits:

Multichannel support via live chat and phone, providing clear guidance on platform features.
Technical assistance with profile setup, transfer tracing, and resolving application errors.
Security and fraud mitigation by monitoring user activity to identify risks.
Collaboration with a global team, using English for internal updates and targets.
Collect user feedback to support ongoing platform improvements.
Fluent or bilingual in French (written and spoken), with intermediate English (B2) for internal training.
Positive, proactive attitude and a desire to assist others and learn procedures.
Comfortable with computer systems and multitasking across digital tools.
Willing to work on-site in Sintra, Portugal, and adapt to a 24/7 rotating shift.
Base salary: €930 gross per month, paid 14 times per year (including Portuguese summer and Christmas bonuses).
Attendance bonus: €65 gross per month for flawless attendance.
Meal allowance: €7.63 per workday, loaded onto a corporate card.
Relocation and housing: company housing, travel reimbursement to Lisbon, and help with local paperwork (NIF, social security, healthcare registration).
Career development opportunit

About the role

French-speaking Customer Support Representative (On-site) – Sintra, Portugal

We are recruiting energetic French-speaking Customer Advisors to join a fast-growing fintech company in Portugal. As the primary point of contact for French-speaking users, you will help customers manage their digital financial accounts.

Responsibilities

Qualifications: Compensation and Benefits:

Multichannel support via live chat and phone, providing clear guidance on platform features.
Technical assistance with profile setup, transfer tracing, and resolving application errors.
Security and fraud mitigation by monitoring user activity to identify risks.
Collaboration with a global team, using English for internal updates and targets.
Collect user feedback to support ongoing platform improvements.
Fluent or bilingual in French (written and spoken), with intermediate English (B2) for internal training.
Positive, proactive attitude and a desire to assist others and learn procedures.
Comfortable with computer systems and multitasking across digital tools.
Willing to work on-site in Sintra, Portugal, and adapt to a 24/7 rotating shift.
Base salary: €930 gross per month, paid 14 times per year (including Portuguese summer and Christmas bonuses).
Attendance bonus: €65 gross per month for flawless attendance.
Meal allowance: €7.63 per workday, loaded onto a corporate card.
Relocation and housing: company housing, travel reimbursement to Lisbon, and help with local paperwork (NIF, social security, healthcare registration).
Career development opportunit

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