Overflow is a Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables nonprofits, churches, and mission-driven organizations to give across cash, stock, and crypto. We are seeking an Enterprise Customer Success Manager to own the health, retention, and growth of our most complex, high-value partner organizations. These are large, multi-location churches with sophisticated operations requiring engagement with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications, and they need a seasoned account manager who can act as a strategic partner at the executive level. This fully remote role involves regular travel to partner sites and annual in-person collaboration weeks at our Los Gatos, CA or Birmingham, AL offices.

What You Will Do - Account Management Excellence: Serve as the named Enterprise Customer Success Manager for a focused book of our most complex, high-value partner organizations. Operate as a true strategic partner to each partner's executive leadership, earning trust through consistent delivery, deep product knowledge, and strategic conversation, not just renewal management. - Multi-Threaded Relationship Management: Build relationships across the full organizational structure of each partner: Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications. Ensure no key stakeholder relationship goes unmanaged and that Overflow has advocates at every level of the organization. - Quarterly Giving Reviews: Host four structured giving reviews per y

Overflow is a Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables nonprofits, churches, and mission-driven organizations to give across cash, stock, and crypto. We are seeking an Enterprise Customer Success Manager to own the health, retention, and growth of our most complex, high-value partner organizations. These are large, multi-location churches with sophisticated operations requiring engagement with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications, and they need a seasoned account manager who can act as a strategic partner at the executive level. This fully remote role involves regular travel to partner sites and annual in-person collaboration weeks at our Los Gatos, CA or Birmingham, AL offices.

What You Will Do - Account Management Excellence: Serve as the named Enterprise Customer Success Manager for a focused book of our most complex, high-value partner organizations. Operate as a true strategic partner to each partner's executive leadership, earning trust through consistent delivery, deep product knowledge, and strategic conversation, not just renewal management. - Multi-Threaded Relationship Management: Build relationships across the full organizational structure of each partner: Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications. Ensure no key stakeholder relationship goes unmanaged and that Overflow has advocates at every level of the organization. - Quarterly Giving Reviews: Host four structured giving reviews per y