TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. This Engineering Manager role leads one or two teams with a specific technical mission - front-end, middleware, back-end, data, or platform - providing both people and technical direction and owning what the teams ship. You set team-level technical direction within architectural guardrails, grow engineers into senior and staff levels, and own delivery and operational outcomes. You operate agents yourself and lead our AI-native SDLC from the front, reporting to your lane's Director of Engineering. This is not a pure process or Scrum-master role; you lead people and technology together, staying technically close through design, pairing, incident response, reviews, technical investigation, and agent workflows. The team delivers part of the lane's roadmap, sets and upholds standards, and adheres to the target architecture from the Chief Architect and our AI-native SDLC practices. You will grow the people, hire, and make tough talent calls with clarity. You own the delivery and the bar - roadmap commitments, cycle time, quality, and operational stability. You ensure sustainable review in an agentic SDLC, balance agent autonomy with risk, and maintain clear human accountability. You will operate agents, build subagents and patterns, and contribute them back to shared libraries. Technical environment: Claude Code is our primary agentic environment; agent-generated work is backed by tests and evidence; we balance automation and

TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. This Engineering Manager role leads one or two teams with a specific technical mission - front-end, middleware, back-end, data, or platform - providing both people and technical direction and owning what the teams ship. You set team-level technical direction within architectural guardrails, grow engineers into senior and staff levels, and own delivery and operational outcomes. You operate agents yourself and lead our AI-native SDLC from the front, reporting to your lane's Director of Engineering. This is not a pure process or Scrum-master role; you lead people and technology together, staying technically close through design, pairing, incident response, reviews, technical investigation, and agent workflows. The team delivers part of the lane's roadmap, sets and upholds standards, and adheres to the target architecture from the Chief Architect and our AI-native SDLC practices. You will grow the people, hire, and make tough talent calls with clarity. You own the delivery and the bar - roadmap commitments, cycle time, quality, and operational stability. You ensure sustainable review in an agentic SDLC, balance agent autonomy with risk, and maintain clear human accountability. You will operate agents, build subagents and patterns, and contribute them back to shared libraries. Technical environment: Claude Code is our primary agentic environment; agent-generated work is backed by tests and evidence; we balance automation and