NAVEX is seeking a Customer Support Specialist in Charlotte, North Carolina, United States for a hybrid role. In this frontline position, you will support Customer Administrators of our risk and compliance management platform, diagnose and resolve product questions, assist with system configuration changes, and guide customers through technical issues. You will adapt your communication style to engage both technical and business stakeholders and independently manage escalated customer situations. You will identify root causes, recurring trends, and opportunities for improvement, partner with cross-functional teams to resolve issues, and contribute to knowledge resources and best practices. The ideal candidate has a Bachelor's degree or equivalent experience with 2+ years in customer service and software support, proficiency with Windows and Microsoft Office, CRM (Salesforce preferred), and training experience. You’ll thrive in a fast-paced environment that values innovation, collaboration, and continuous improvement. Starting pay for this role is $24.04 per hour.

NAVEX is seeking a Customer Support Specialist in Charlotte, North Carolina, United States for a hybrid role. In this frontline position, you will support Customer Administrators of our risk and compliance management platform, diagnose and resolve product questions, assist with system configuration changes, and guide customers through technical issues. You will adapt your communication style to engage both technical and business stakeholders and independently manage escalated customer situations. You will identify root causes, recurring trends, and opportunities for improvement, partner with cross-functional teams to resolve issues, and contribute to knowledge resources and best practices. The ideal candidate has a Bachelor's degree or equivalent experience with 2+ years in customer service and software support, proficiency with Windows and Microsoft Office, CRM (Salesforce preferred), and training experience. You’ll thrive in a fast-paced environment that values innovation, collaboration, and continuous improvement. Starting pay for this role is $24.04 per hour.