Customer Support Specialist at Nexxaworks, a marketing solutions partner, in Birmingham, Alabama, United States. This on-site role serves as the first point of contact for customers, delivering prompt and professional support to ensure satisfaction and loyalty. Responsibilities include responding to inquiries via phone, email, and chat; troubleshooting product or service issues; documenting and tracking customer interactions and feedback in the CRM system; collaborating with internal teams to escalate and resolve complex problems; and providing clear guidance on product features and updates. Qualifications include proven experience in a customer support or service role, excellent verbal and written communication skills, strong problem-solving and critical-thinking abilities, the ability to remain patient under pressure, and familiarity with CRM software. Education requirements include a high school diploma or equivalent; additional certification in Office Administration is a plus. Proficiency in Microsoft Office Suite and strong organizational and multitasking abilities are valued. Compensation: USD 17 - USD 27 hourly.

Customer Support Specialist at Nexxaworks, a marketing solutions partner, in Birmingham, Alabama, United States. This on-site role serves as the first point of contact for customers, delivering prompt and professional support to ensure satisfaction and loyalty. Responsibilities include responding to inquiries via phone, email, and chat; troubleshooting product or service issues; documenting and tracking customer interactions and feedback in the CRM system; collaborating with internal teams to escalate and resolve complex problems; and providing clear guidance on product features and updates. Qualifications include proven experience in a customer support or service role, excellent verbal and written communication skills, strong problem-solving and critical-thinking abilities, the ability to remain patient under pressure, and familiarity with CRM software. Education requirements include a high school diploma or equivalent; additional certification in Office Administration is a plus. Proficiency in Microsoft Office Suite and strong organizational and multitasking abilities are valued. Compensation: USD 17 - USD 27 hourly.