Customer Support Specialist

ChiroCat

RemotePosted 25 июля 2026 г.

About the role

ChiroCat is a US-based provider of cloud-based software for chiropractic practices. We are hiring a Customer Support Specialist who is tech-savvy, customer-focused, and passionate about delivering remarkable experiences to doctors, office managers, billing teams, and patients.

Customer Support Specialist

ChiroCat

RemotePosted 25 июля 2026 г.

About the role

ChiroCat is a US-based provider of cloud-based software for chiropractic practices. We are hiring a Customer Support Specialist who is tech-savvy, customer-focused, and passionate about delivering remarkable experiences to doctors, office managers, billing teams, and patients.

Responsibilities

Respond to live chats, emails, and phone calls using our help desk software
Help offices optimize patient flow by configuring digital intake forms
Troubleshoot account settings and document bugs for engineering fixes
Conduct screen-sharing sessions to resolve complex insurance billing issues
Create Help Center content and internal knowledge base entries
Produce short Loom training videos to guide customers
Collaborate with Support and Engineering teams

Responsibilities

Respond to live chats, emails, and phone calls using our help desk software
Help offices optimize patient flow by configuring digital intake forms
Troubleshoot account settings and document bugs for engineering fixes
Conduct screen-sharing sessions to resolve complex insurance billing issues
Create Help Center content and internal knowledge base entries
Produce short Loom training videos to guide customers
Collaborate with Support and Engineering teams

Requirements

Preferred: What we offer:

US-based and eligible to work without sponsorship
At least 3 years in customer support (email, chat, or phone) or in chiropractic/healthcare with direct customer-facing experience
3+ years of direct, customer-facing communication
Experience with support tools or hands-on EHR/EMR software (billing, front desk, admin)
Comfortable working standard daytime hours in US time zones
Excellent written and spoken communication; typing 50+ WPM with 95%+ accuracy
Proactive, tech-savvy, and eager to learn
Experience in both customer support and chiropractic/healthcare
Background with complex B2B software or healthcare systems (EHR/EMR)
Experience creating customer-facing resources; SaaS experience; HIPAA environments
PST or MST timezone preferred
Flexible remote work;

Requirements

Preferred: What we offer:

US-based and eligible to work without sponsorship
At least 3 years in customer support (email, chat, or phone) or in chiropractic/healthcare with direct customer-facing experience
3+ years of direct, customer-facing communication
Experience with support tools or hands-on EHR/EMR software (billing, front desk, admin)
Comfortable working standard daytime hours in US time zones
Excellent written and spoken communication; typing 50+ WPM with 95%+ accuracy
Proactive, tech-savvy, and eager to learn
Experience in both customer support and chiropractic/healthcare
Background with complex B2B software or healthcare systems (EHR/EMR)
Experience creating customer-facing resources; SaaS experience; HIPAA environments
PST or MST timezone preferred
Flexible remote work;

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