Customer Support Associate

SIDES

HybridPosted 28 июля 2026 г.

About the role

Your mission We are SIDES—the right choice if you are looking for a motivated and inspiring work environment. We are hiring for our Customer Success team. If you have experience in this area or see it as your next career step, you’re in the right place. In Customer Success you support our new customers in their first use of our systems, answer technical inquiries, and we place a strong emphasis on the customers’ success with our products.

Customer Support Associate

SIDES

HybridPosted 28 июля 2026 г.

About the role

Your mission We are SIDES—the right choice if you are looking for a motivated and inspiring work environment. We are hiring for our Customer Success team. If you have experience in this area or see it as your next career step, you’re in the right place. In Customer Success you support our new customers in their first use of our systems, answer technical inquiries, and we place a strong emphasis on the customers’ success with our products.

We turn SIDES customers into enthusiastic customers! You will be part of a stable team where our customers are supported with technical and general questions by you and your colleagues. You are the first point of contact for new and existing customers and answer their inquiries via phone, email, chat and other channels. Of course you will be onboarded to this role. You provide information, resolve customer issues promptly, and stay calm under pressure. More complex inquiries are escalated to internal subject matter teams. You document customer interactions and solutions clearly and precisely. You contribute to the continuous improvement of SIDES' customer support processes.

Your profile What you bring to our team: We’re excited if you already have experience in supporting and advising B2B customers, ideally in a SaaS company or similar environment. If not, you can also train in this area with us; your interest in the role matters. Experience in customer service, technical support or account management is a plus. You are solution-oriented and stay calm in dynamic situations. You are customer-focused and have a sense for your customers’ pr

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We turn SIDES customers into enthusiastic customers! You will be part of a stable team where our customers are supported with technical and general questions by you and your colleagues. You are the first point of contact for new and existing customers and answer their inquiries via phone, email, chat and other channels. Of course you will be onboarded to this role. You provide information, resolve customer issues promptly, and stay calm under pressure. More complex inquiries are escalated to internal subject matter teams. You document customer interactions and solutions clearly and precisely. You contribute to the continuous improvement of SIDES' customer support processes.