Osano is an innovative data privacy platform built around a simple belief: privacy is a fundamental right. We help organizations comply with GDPR, CCPA, and other global privacy regulations while enabling secure and scalable data use. As a Customer Support Associate (Self-Service), you will support the growth and success of Osano’s self-service channel by helping customers find answers quickly, improving self-service resources, encouraging product adoption, and identifying opportunities that contribute to customer growth and expansion. Working with the Customer Experience team, you will gain hands-on experience supporting customers, maintaining knowledge base resources, and learning how SaaS companies create exceptional customer experiences. Responsibilities include assisting self-service customers through proactive outreach, answering product and account questions, guiding onboarding, escalating complex issues, maintaining self-service resources, tracking common questions and onboarding challenges, sharing insights to improve the customer journey, monitoring product-led growth metrics, surfacing upgrade opportunities, supporting reporting, assisting with customer communications, and helping build internal documentation and process guides. Requirements include 1–2 years in customer support or related roles, strong written and verbal communication, attention to detail, a customer-first mindset, comfort with learning new software, and the ability to work independently. Nice to have: familiarity with PLG concepts, experience with Zendesk/Intercom/HubSpot/Salesforce, knowledge

Osano is an innovative data privacy platform built around a simple belief: privacy is a fundamental right. We help organizations comply with GDPR, CCPA, and other global privacy regulations while enabling secure and scalable data use. As a Customer Support Associate (Self-Service), you will support the growth and success of Osano’s self-service channel by helping customers find answers quickly, improving self-service resources, encouraging product adoption, and identifying opportunities that contribute to customer growth and expansion. Working with the Customer Experience team, you will gain hands-on experience supporting customers, maintaining knowledge base resources, and learning how SaaS companies create exceptional customer experiences. Responsibilities include assisting self-service customers through proactive outreach, answering product and account questions, guiding onboarding, escalating complex issues, maintaining self-service resources, tracking common questions and onboarding challenges, sharing insights to improve the customer journey, monitoring product-led growth metrics, surfacing upgrade opportunities, supporting reporting, assisting with customer communications, and helping build internal documentation and process guides. Requirements include 1–2 years in customer support or related roles, strong written and verbal communication, attention to detail, a customer-first mindset, comfort with learning new software, and the ability to work independently. Nice to have: familiarity with PLG concepts, experience with Zendesk/Intercom/HubSpot/Salesforce, knowledge