TMI Acquisition LLC, a leading manufacturer of temporary and semi-permanent tattoos, is seeking a Customer Success Representative to drive customer satisfaction and loyalty by ensuring customers receive maximum value from our products. This on-site role is based in Tucson, Arizona, United States. The CSR is the customer's advocate, ensuring a seamless and positive experience with our brand, and will work closely with the Customer Success Manager on accounts and growth opportunities. Responsibilities: - Provide exceptional customer service on every phone call and email. - Ensure timely and successful delivery of products according to customer needs. - Answer questions with a one-call resolution approach and offer product recommendations, sales support, or other assistance as requested. - Provide instant, on-phone quotes or a 2-hour turnaround for complex quotes. - Respond to client inquiries and resolve issues promptly to maintain a seamless customer experience. - Collaborate with the Customer Success Manager on accounts and growth opportunities. - Coordinate with internal teams for product updates to maintain customer satisfaction. - Track KPIs for customer satisfaction, retention, and account growth. - Update the CRM with customer interactions and feedback. - Stay up to date with new products and industry trends. - Support tradeshow logistics on-site, with occasional travel to one tradeshow per year; lifting up to 15 pounds as needed.

TMI Acquisition LLC, a leading manufacturer of temporary and semi-permanent tattoos, is seeking a Customer Success Representative to drive customer satisfaction and loyalty by ensuring customers receive maximum value from our products. This on-site role is based in Tucson, Arizona, United States. The CSR is the customer's advocate, ensuring a seamless and positive experience with our brand, and will work closely with the Customer Success Manager on accounts and growth opportunities. Responsibilities: - Provide exceptional customer service on every phone call and email. - Ensure timely and successful delivery of products according to customer needs. - Answer questions with a one-call resolution approach and offer product recommendations, sales support, or other assistance as requested. - Provide instant, on-phone quotes or a 2-hour turnaround for complex quotes. - Respond to client inquiries and resolve issues promptly to maintain a seamless customer experience. - Collaborate with the Customer Success Manager on accounts and growth opportunities. - Coordinate with internal teams for product updates to maintain customer satisfaction. - Track KPIs for customer satisfaction, retention, and account growth. - Update the CRM with customer interactions and feedback. - Stay up to date with new products and industry trends. - Support tradeshow logistics on-site, with occasional travel to one tradeshow per year; lifting up to 15 pounds as needed.