At Verato, the Customer Success Manager, Growth Portfolio is responsible for helping an assigned portfolio of customers achieve measurable value from Verato solutions. This client-facing, portfolio-owned role focuses on proactive engagement, adoption, value realization, risk reduction, retention, renewals, and identification of qualified growth opportunities.

You will build strong relationships with customer stakeholders, maintain an accurate understanding of each account, and coordinate the right Verato resources to advance customer outcomes. You will lead regular customer check-ins and independently manage standard customer situations, while partnering with senior CSMs, Account Executives, leaders, or executive sponsors for complex commercial matters, escalations, or executive engagement. This position reports to a Customer Success leader.

Essential duties and responsibilities: - Own a named portfolio of accounts and maintain current situational awareness for every account. - Build trusted relationships with customer sponsors, administrators, users, and operational stakeholders through timely, empathetic, and relevant engagement. - Lead regular customer check-ins that connect solution usage and adoption to the customer's use case, desired outcomes, risks, and next steps. - Create lightweight success objectives and recommend practical actions that help customers realize more value from purchased Verato solutions. - Proactively identify customer health risks, document goals and objectives, coordinate internal owners, and escalate material issues early. - Coordinate with S

At Verato, the Customer Success Manager, Growth Portfolio is responsible for helping an assigned portfolio of customers achieve measurable value from Verato solutions. This client-facing, portfolio-owned role focuses on proactive engagement, adoption, value realization, risk reduction, retention, renewals, and identification of qualified growth opportunities.

You will build strong relationships with customer stakeholders, maintain an accurate understanding of each account, and coordinate the right Verato resources to advance customer outcomes. You will lead regular customer check-ins and independently manage standard customer situations, while partnering with senior CSMs, Account Executives, leaders, or executive sponsors for complex commercial matters, escalations, or executive engagement. This position reports to a Customer Success leader.

Essential duties and responsibilities: - Own a named portfolio of accounts and maintain current situational awareness for every account. - Build trusted relationships with customer sponsors, administrators, users, and operational stakeholders through timely, empathetic, and relevant engagement. - Lead regular customer check-ins that connect solution usage and adoption to the customer's use case, desired outcomes, risks, and next steps. - Create lightweight success objectives and recommend practical actions that help customers realize more value from purchased Verato solutions. - Proactively identify customer health risks, document goals and objectives, coordinate internal owners, and escalate material issues early. - Coordinate with S