ecosio is a fast-growing provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI and e-invoicing. It is part of Vertex, Inc., a global provider of indirect tax solutions listed on Nasdaq. Our remote-first culture lets you work remotely from one of our designated countries: Portugal, United Kingdom, France, Italy, Spain, Croatia, Germany, Hungary and Austria. We are looking for a Customer Success Manager for the DACH region who will grow value with existing accounts, identify upsell and cross-sell opportunities, and work closely with an Account Manager to hand over qualified opportunities. You will listen to customers, communicate their feedback to ensure our products and services meet their needs, and navigate escalations by aligning internal stakeholders. You will also collaborate with marketing to execute sales campaigns. Requirements: experience in B2B SaaS sales; native or C2-level German; fluent English; experience managing a portfolio of existing customers; experience with cross- and upselling. Nice-to-haves: experience selling EDI/e-invoicing/ERP solutions. Benefits: remote-first culture, flexible working hours, annual personal development budget, home office allowance, regular events and trips, EU workations up to 90 days per year, wellbeing resources, and country-specific benefits.

ecosio is a fast-growing provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI and e-invoicing. It is part of Vertex, Inc., a global provider of indirect tax solutions listed on Nasdaq. Our remote-first culture lets you work remotely from one of our designated countries: Portugal, United Kingdom, France, Italy, Spain, Croatia, Germany, Hungary and Austria. We are looking for a Customer Success Manager for the DACH region who will grow value with existing accounts, identify upsell and cross-sell opportunities, and work closely with an Account Manager to hand over qualified opportunities. You will listen to customers, communicate their feedback to ensure our products and services meet their needs, and navigate escalations by aligning internal stakeholders. You will also collaborate with marketing to execute sales campaigns. Requirements: experience in B2B SaaS sales; native or C2-level German; fluent English; experience managing a portfolio of existing customers; experience with cross- and upselling. Nice-to-haves: experience selling EDI/e-invoicing/ERP solutions. Benefits: remote-first culture, flexible working hours, annual personal development budget, home office allowance, regular events and trips, EU workations up to 90 days per year, wellbeing resources, and country-specific benefits.