Dots is a Series A fintech backed by Y Combinator and DCM, building payout infrastructure for marketplaces and digital platforms. In the past year, we have processed nearly $3 billion per year for more than 1 million payees across 190+ countries.

Role As a Customer Success Manager, you will onboard customers, drive retention and growth, and lead our full-time and contract support teams. You will manage your own accounts, help customers navigate payout issues, and determine whether recurring problems should be solved through improved processes, automation or product enhancements. You will own the end-to-end customer journey from signed contract to go-live and beyond. You will report directly to the founders.

What You'll Do Onboarding & Implementation - Own customers from contract through first successful payouts. - Understand what each customer is trying to build, help them choose the right Dots implementation and coordinate verification, integration, testing and launch. - Keep implementations moving, unblock customers and shorten the path from signature to first transaction.

Retention & Growth - Own a portfolio of customers after launch and build strong, ongoing relationships with them. - Identify retention risk early, improve adoption and ensure customers continue getting value from Dots. - Look for opportunities to grow accounts through increased payout volume, additional products or expansion into new parts of a customer's business.

Support - Run our support function, including our full-time and contract support team. - Set a high bar for response quality, escalation

Dots is a Series A fintech backed by Y Combinator and DCM, building payout infrastructure for marketplaces and digital platforms. In the past year, we have processed nearly $3 billion per year for more than 1 million payees across 190+ countries.

Role As a Customer Success Manager, you will onboard customers, drive retention and growth, and lead our full-time and contract support teams. You will manage your own accounts, help customers navigate payout issues, and determine whether recurring problems should be solved through improved processes, automation or product enhancements. You will own the end-to-end customer journey from signed contract to go-live and beyond. You will report directly to the founders.

What You'll Do Onboarding & Implementation - Own customers from contract through first successful payouts. - Understand what each customer is trying to build, help them choose the right Dots implementation and coordinate verification, integration, testing and launch. - Keep implementations moving, unblock customers and shorten the path from signature to first transaction.

Retention & Growth - Own a portfolio of customers after launch and build strong, ongoing relationships with them. - Identify retention risk early, improve adoption and ensure customers continue getting value from Dots. - Look for opportunities to grow accounts through increased payout volume, additional products or expansion into new parts of a customer's business.

Support - Run our support function, including our full-time and contract support team. - Set a high bar for response quality, escalation