About Docketly: Docketly, the sister company to ABC Legal Services, is a growing company in Longmont, Colorado. We operate in the creditor’s rights industry, making it easy, fast, and safe to hire stand-in attorneys. By combining our software with a nationwide network of attorneys, we have redefined what’s possible in the legal services industry.

Job Overview: You will own a portfolio of enterprise law firm clients, accountable for their outcomes, satisfaction, and growth. This isn’t a hand-holding role—you’ll spot risks before they become problems, dig into data to uncover insights, and enter client conversations with solutions, not just updates. About 80% of your time goes deep on existing accounts; the other 20% is devoted to bringing new clients online, including the technical integrations that make the process seamless.

What the day-to-day looks like: You’ll run weekly account analyses across volume, pricing, coverage, and outcomes and translate findings into action. You’ll lead quarterly business reviews with firm leadership, manage escalations when things go sideways, and identify expansion opportunities when clients are ready. On the technical side, you’ll set up EDI and API integrations: field mapping, SFTP access, code mappings, and more. You’ll also use AI tools to analyze data, draft communications, and spot risks earlier than traditional review would. This is an AI-first environment, and that’s not just a buzzword here.

You'll thrive here if you: Have 3–5 years in customer success, account management, or a client-facing ops role with an analytical edge; can

About Docketly: Docketly, the sister company to ABC Legal Services, is a growing company in Longmont, Colorado. We operate in the creditor’s rights industry, making it easy, fast, and safe to hire stand-in attorneys. By combining our software with a nationwide network of attorneys, we have redefined what’s possible in the legal services industry.

Job Overview: You will own a portfolio of enterprise law firm clients, accountable for their outcomes, satisfaction, and growth. This isn’t a hand-holding role—you’ll spot risks before they become problems, dig into data to uncover insights, and enter client conversations with solutions, not just updates. About 80% of your time goes deep on existing accounts; the other 20% is devoted to bringing new clients online, including the technical integrations that make the process seamless.

What the day-to-day looks like: You’ll run weekly account analyses across volume, pricing, coverage, and outcomes and translate findings into action. You’ll lead quarterly business reviews with firm leadership, manage escalations when things go sideways, and identify expansion opportunities when clients are ready. On the technical side, you’ll set up EDI and API integrations: field mapping, SFTP access, code mappings, and more. You’ll also use AI tools to analyze data, draft communications, and spot risks earlier than traditional review would. This is an AI-first environment, and that’s not just a buzzword here.

You'll thrive here if you: Have 3–5 years in customer success, account management, or a client-facing ops role with an analytical edge; can