Customer Success Manager

Strategy

On-sitePosted 1 августа 2026 г.

About the role

Role Overview: As a Customer Success Manager at Strategy (on-site in Tysons, Virginia), you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers not only use the platform but deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned to expand.

Customer Success Manager

Strategy

On-sitePosted 1 августа 2026 г.

About the role

Role Overview: As a Customer Success Manager at Strategy (on-site in Tysons, Virginia), you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers not only use the platform but deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned to expand.

Key Responsibilities: - Technical Strategy & Customer Success: Act as the lead technical advisor, guiding customers through cloud-native architectures and Mosaic implementations; lead executive whiteboard sessions to align platform capabilities with business goals; translate executive requirements into value realization plans; develop and execute customer roadmaps with KPIs and adoption milestones; lead Quarterly Business Reviews (QBRs) with business and technical stakeholders. - Technical Enablement & Adoption: Lead the technical configuration and integration phase to accelerate time-to-value; conduct deep-dive technical demonstrations, developer Office Hours, and capability workshops for engineering, data science, and BI teams; proactively monitor account health using technical telemetry and resolve performance bottlenecks and adoption gaps before they impact satisfaction; monitor engagement trends and platform adoption to ident

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Key Responsibilities: - Technical Strategy & Customer Success: Act as the lead technical advisor, guiding customers through cloud-native architectures and Mosaic implementations; lead executive whiteboard sessions to align platform capabilities with business goals; translate executive requirements into value realization plans; develop and execute customer roadmaps with KPIs and adoption milestones; lead Quarterly Business Reviews (QBRs) with business and technical stakeholders. - Technical Enablement & Adoption: Lead the technical configuration and integration phase to accelerate time-to-value; conduct deep-dive technical demonstrations, developer Office Hours, and capability workshops for engineering, data science, and BI teams; proactively monitor account health using technical telemetry and resolve performance bottlenecks and adoption gaps before they impact satisfaction; monitor engagement trends and platform adoption to ident