Strategy is a leader in enterprise analytics and AI software. We are seeking a Customer Success Manager to serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. This on-site role is based in Tysons, Virginia, United States. Role Overview: As a Customer Success Manager, you will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply adopt Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics capabilities within their technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Key Responsibilities: - Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead quarterly business reviews with business and technical stakeholders, demonstrating ROI and aligning on future priorities. - Lead technical configuration, integration, and enablement to accelerate time-to-value, partnering with implementation teams. - Conduct deep-dive demonstrations, developer office hours, and capability workshops for engineering, data science, and BI teams. - Monitor account health using technical telemetry and usage data to identify risks and opportunities for value expansion. - Synthesize technical feedback to influence product and engineering roadmaps and lead Alpha/Beta programs for new features.

Strategy is a leader in enterprise analytics and AI software. We are seeking a Customer Success Manager to serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. This on-site role is based in Tysons, Virginia, United States. Role Overview: As a Customer Success Manager, you will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply adopt Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics capabilities within their technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Key Responsibilities: - Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead quarterly business reviews with business and technical stakeholders, demonstrating ROI and aligning on future priorities. - Lead technical configuration, integration, and enablement to accelerate time-to-value, partnering with implementation teams. - Conduct deep-dive demonstrations, developer office hours, and capability workshops for engineering, data science, and BI teams. - Monitor account health using technical telemetry and usage data to identify risks and opportunities for value expansion. - Synthesize technical feedback to influence product and engineering roadmaps and lead Alpha/Beta programs for new features.