Customer Success Manager

Strategy

On-sitePosted 31 июля 2026 г.

About the role

Role Overview: As a Customer Success Manager (CSM) at Strategy, you will serve as the primary liaison between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of accounts, ensuring customers deeply adopt Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics within their technology stack. Your goal is to drive measurable business value and Net Revenue Retention by optimizing platform adoption and expanding the relationship.

Customer Success Manager

Strategy

On-sitePosted 31 июля 2026 г.

About the role

Role Overview: As a Customer Success Manager (CSM) at Strategy, you will serve as the primary liaison between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of accounts, ensuring customers deeply adopt Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics within their technology stack. Your goal is to drive measurable business value and Net Revenue Retention by optimizing platform adoption and expanding the relationship.

Key Responsibilities: - Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead executive alignment sessions, define value realization plans, and develop roadmaps with measurable KPIs and adoption milestones. - Manage deployment-to-operations enablement, including technical demonstrations, developer office hours, and capability workshops. - Monitor account health using technical telemetry, identify bottlenecks and adoption gaps, and address risks before they impact satisfaction. - Collaborate with Product and Engineering to relay customer feedback and participate in Alpha/Beta programs for new features. - Support renewals and expansion by providing adoption data and coordinating with Sales; cultivate referenceable customers for case studies and events.

Qualifications: - Bachelor's degree in business, CS, engineering, data science, or related field, or equivalen

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