Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a market leader in enterprise analytics and AI software, we empower customers to deeply integrate Strategy's cloud-native platform, Mosaic semantic layer, and AI-powered analytics into their technology stacks. We are seeking a Customer Success Manager (CSM) to own the post-sales lifecycle for a portfolio of enterprise accounts, driving adoption, value realization, and potential expansion. Location: Tysons, Virginia, United States. Candidates must be based in or near Tysons and willing to travel to client sites as required. Responsibilities: - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead Quarterly Business Reviews with business and technical stakeholders; define measurable KPIs and adoption milestones; demonstrate ROI and progress. - Manage technical enablement and adoption, coordinating with implementation teams; conduct deep-dive demonstrations and capability workshops; monitor health using telemetry. - Advocate for customers with Product and Engineering; coordinate escalations and participate in Alpha/Beta programs for new features. - Support renewal and expansion by ensuring ongoing value realization; identify upsell opportunities; develop referenceable customers for case studies. Qualifications: - Bachelor's degree or equivalent; 7+ years in a customer-facing CSM or related role in SaaS/enterprise software. - Expe

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a market leader in enterprise analytics and AI software, we empower customers to deeply integrate Strategy's cloud-native platform, Mosaic semantic layer, and AI-powered analytics into their technology stacks. We are seeking a Customer Success Manager (CSM) to own the post-sales lifecycle for a portfolio of enterprise accounts, driving adoption, value realization, and potential expansion. Location: Tysons, Virginia, United States. Candidates must be based in or near Tysons and willing to travel to client sites as required. Responsibilities: - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead Quarterly Business Reviews with business and technical stakeholders; define measurable KPIs and adoption milestones; demonstrate ROI and progress. - Manage technical enablement and adoption, coordinating with implementation teams; conduct deep-dive demonstrations and capability workshops; monitor health using telemetry. - Advocate for customers with Product and Engineering; coordinate escalations and participate in Alpha/Beta programs for new features. - Support renewal and expansion by ensuring ongoing value realization; identify upsell opportunities; develop referenceable customers for case studies. Qualifications: - Bachelor's degree or equivalent; 7+ years in a customer-facing CSM or related role in SaaS/enterprise software. - Expe