What you’ll do - Build and execute SMART success plans with each Enterprise account, aligning outcomes with the customer’s business goals. - Proactively identify expansion opportunities; collaborate with Sales to co-create and implement plans that drive renewal and revenue growth. - Monitor engagement, adoption, stakeholder changes, and friction; develop mitigation plans in partnership with the account team. - Translate complex Conga product capabilities into clear business value for executives and end users. - Communicate clearly, listen effectively, and build trust across cross-functional teams (Sales, Renewal Management, Professional Services/Partner team, Support, Product). - Manage a book of 15+ accounts with a focus on retention and growth; coordinate with internal teams to avoid gaps.

Requirements - 3–5 years of hands-on experience in B2B SaaS Customer Success, Account Management, or a related customer-facing role, with enterprise or complex mid-market experience. - Ability to set and track SMART goals; comfortable analyzing data to tell a customer-focused story. - Experience partnering with Sales on account strategy and pipeline development. - Familiarity with tools such as Gain

What you’ll do - Build and execute SMART success plans with each Enterprise account, aligning outcomes with the customer’s business goals. - Proactively identify expansion opportunities; collaborate with Sales to co-create and implement plans that drive renewal and revenue growth. - Monitor engagement, adoption, stakeholder changes, and friction; develop mitigation plans in partnership with the account team. - Translate complex Conga product capabilities into clear business value for executives and end users. - Communicate clearly, listen effectively, and build trust across cross-functional teams (Sales, Renewal Management, Professional Services/Partner team, Support, Product). - Manage a book of 15+ accounts with a focus on retention and growth; coordinate with internal teams to avoid gaps.

Requirements - 3–5 years of hands-on experience in B2B SaaS Customer Success, Account Management, or a related customer-facing role, with enterprise or complex mid-market experience. - Ability to set and track SMART goals; comfortable analyzing data to tell a customer-focused story. - Experience partnering with Sales on account strategy and pipeline development. - Familiarity with tools such as Gain