BioSked is not selling software. We are a trusted partner for hospitals; Momentum, our AI-powered scheduling platform, automates fair, compliant, and efficient schedules, saving hospitals thousands of hours every year. We are looking for a Customer Success Engineer to join our small, hands-on team in the Geneva area (hybrid). You will work with experienced colleagues to deploy Momentum at hospitals and clinics, translating operational workflows into configurations and supporting a portfolio of customers. After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for Momentum. You will: - Analyze and translate clients’ operational workflows into configurations in our application - Optimize client processes around our products using our expertise - Ensure successful onboarding and continued use of our products by customers - Work closely with engineers, project managers, and sales executives to ensure implementation quality and client satisfaction - Train clients on the application and maintain training materials - Contribute to product development by identifying features, testing, and providing feedback - Support the sales team in identifying upsell opportunities - Support client inquiries - Conduct database backups, automated processing, data imports, infrastructure operations and continuity A bachelor’s degree or higher in IT management, engineering, computer science, or business At least 1 year experience in an IT and customer service or success role Proven success with B2B SaaS customer success e

BioSked is not selling software. We are a trusted partner for hospitals; Momentum, our AI-powered scheduling platform, automates fair, compliant, and efficient schedules, saving hospitals thousands of hours every year. We are looking for a Customer Success Engineer to join our small, hands-on team in the Geneva area (hybrid). You will work with experienced colleagues to deploy Momentum at hospitals and clinics, translating operational workflows into configurations and supporting a portfolio of customers. After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for Momentum. You will: - Analyze and translate clients’ operational workflows into configurations in our application - Optimize client processes around our products using our expertise - Ensure successful onboarding and continued use of our products by customers - Work closely with engineers, project managers, and sales executives to ensure implementation quality and client satisfaction - Train clients on the application and maintain training materials - Contribute to product development by identifying features, testing, and providing feedback - Support the sales team in identifying upsell opportunities - Support client inquiries - Conduct database backups, automated processing, data imports, infrastructure operations and continuity A bachelor’s degree or higher in IT management, engineering, computer science, or business At least 1 year experience in an IT and customer service or success role Proven success with B2B SaaS customer success e