XTM Group is seeking a Hybrid Customer Success Consultant based in Athens, Greece. In this role you will be the primary point of contact for assigned customers, ensuring satisfaction, driving product adoption, and identifying opportunities for upselling or cross-selling. You will collaborate with cross-functional teams to address customer needs and contribute to the ongoing success of the customer base. Responsibilities include building and maintaining long-term relationships, understanding customers' business goals to align our translation management solutions with their needs, monitoring usage, tracking health metrics, and supporting renewal and expansion efforts. You will advocate for customers internally, providing feedback to improve products and services, and proactively resolve issues. You will develop deep product knowledge, stay informed about updates and industry trends, and utilize CRM tools and data to inform decisions. The role requires a Bachelor's degree in business, management, or a related field, proven experience in customer success or account management, and familiarity with localization workflows, tools, and best practices. A hybrid work arrangement applies, with flexibility to attend the Marousi office three times per week.

XTM Group is seeking a Hybrid Customer Success Consultant based in Athens, Greece. In this role you will be the primary point of contact for assigned customers, ensuring satisfaction, driving product adoption, and identifying opportunities for upselling or cross-selling. You will collaborate with cross-functional teams to address customer needs and contribute to the ongoing success of the customer base. Responsibilities include building and maintaining long-term relationships, understanding customers' business goals to align our translation management solutions with their needs, monitoring usage, tracking health metrics, and supporting renewal and expansion efforts. You will advocate for customers internally, providing feedback to improve products and services, and proactively resolve issues. You will develop deep product knowledge, stay informed about updates and industry trends, and utilize CRM tools and data to inform decisions. The role requires a Bachelor's degree in business, management, or a related field, proven experience in customer success or account management, and familiarity with localization workflows, tools, and best practices. A hybrid work arrangement applies, with flexibility to attend the Marousi office three times per week.