Samsara is seeking a Remote Customer Success Manager to ensure customers adopt the Connected Operations Cloud, realize measurable business value, and renew and expand with confidence. This role is part of the Scaled Customer Success team and collaborates with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product to support top customers with a more technical approach to account management, translating the value of Samsara’s complex offerings to mid-market organizations. Location and coverage: This is a remote position open to US residents, including Georgia, with the following location considerations noted in the post. You will work with customers across industries such as field services, utilities, long-haul transportation, school buses, and more to improve safety, efficiency, and sustainability of operations. In this role you will: Be on the front lines to help customers increase safety, efficiency, and sustainability; deeply understand Samsara’s platform capabilities and articulate them to businesses of all types; diagnose and resolve technical issues; drive transformations through strategic engagements and action plans; lead workshops and value check-ins; influence product and cross-functional roadmaps; and embody Samsara’s customer-centric culture. Qualifications: 3–5+ years in technical customer success, account management, sales, sales engineering, or strategic consulting; enterprise SaaS experience preferred; strong priority management and high emotional intelligence; experience supporting or working with technical pro

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About the role

About The Role

Samsara is seeking a Remote Customer Success Manager to ensure customers adopt the Connected Operations Cloud, realize measurable business value, and renew and expand with confidence. This role is part of the Scaled Customer Success team and collaborates with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product to support top customers with a more technical approach to account management, translating the value of Samsara’s complex offerings to mid-market organizations. Location and coverage: This is a remote position open to US residents, including Georgia, with the following location considerations noted in the post. You will work with customers across industries such as field services, utilities, long-haul transportation, school buses, and more to improve safety, efficiency, and sustainability of operations. In this role you will: Be on the front lines to help customers increase safety, efficiency, and sustainability; deeply understand Samsara’s platform capabilities and articulate them to businesses of all types; diagnose and resolve technical issues; drive transformations through strategic engagements and action plans; lead workshops and value check-ins; influence product and cross-functional roadmaps; and embody Samsara’s customer-centric culture. Qualifications: 3–5+ years in technical customer success, account management, sales, sales engineering, or strategic consulting; enterprise SaaS experience preferred; strong priority management and high emotional intelligence; experience supporting or working with technical pro