Customer Account Manager

HackerRank

HybridPosted 4 августа 2026 г.

About the role

Santa Clara, California, United States (Hybrid) - HackerRank is hiring a Customer Account Manager to deliver a strong customer experience across the lifecycle for a portfolio of SMB customers. This early-career role focuses on building foundational skills in renewals, relationship management, and account operations. You will manage a portfolio of SMB customers, execute adoption and renewal motions to support retention, and collaborate with Sales, Product, and Support to ensure a consistent customer journey.

Customer Account Manager

HackerRank

HybridPosted 4 августа 2026 г.

About the role

Santa Clara, California, United States (Hybrid) - HackerRank is hiring a Customer Account Manager to deliver a strong customer experience across the lifecycle for a portfolio of SMB customers. This early-career role focuses on building foundational skills in renewals, relationship management, and account operations. You will manage a portfolio of SMB customers, execute adoption and renewal motions to support retention, and collaborate with Sales, Product, and Support to ensure a consistent customer journey.

What you will do: - Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. - Conduct regular check-ins to ensure customers realize value and address questions proactively. - Support renewal conversations and standard contract processes; escalate complex scenarios as needed. - Act as a strategic advisor by coordinating with customer and internal teams to remove roadblocks and accelerate adoption. - Identify basic expansion or usage opportunities and partner with senior team members when appropriate. - Maintain accurate customer data, renewal tracking, and activity logging in CRM tools. - Collaborate with Sales, Product, and Support to deliver a smooth and consistent customer experience.

Who you are: - 1–3 years in a customer-facing SaaS/tech role (account management, SDR, customer success, or sales support). - Organized, resilient, and able to manage multiple priorities in a fast-paced environment. - Customer-focused with strong written and verbal communication. - Comfortable explaining complex c

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What you will do: - Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. - Conduct regular check-ins to ensure customers realize value and address questions proactively. - Support renewal conversations and standard contract processes; escalate complex scenarios as needed. - Act as a strategic advisor by coordinating with customer and internal teams to remove roadblocks and accelerate adoption. - Identify basic expansion or usage opportunities and partner with senior team members when appropriate. - Maintain accurate customer data, renewal tracking, and activity logging in CRM tools. - Collaborate with Sales, Product, and Support to deliver a smooth and consistent customer experience.