Caliber Service Group, part of the Leo portfolio, is seeking an Account Manager to oversee the day-to-day delivery of facilities services for a portfolio of major clients within a defined geographic territory. This role supports client account management, operational execution, and financial performance, coordinating with internal and external stakeholders to address client challenges and improve operations. The position is based at the corporate headquarters in Exton, PA, with occasional travel to client sites as required. Responsibilities: - Serve as primary account manager for assigned client portfolio; maintain regular contact with client management via phone, email, and in person to ensure high levels of satisfaction. - Assess client requests for urgency, impact, and necessity; ensure efficient budgeting and prevent unnecessary scope creep. - Manage service requests by understanding issues, allocating resources, meeting timelines, and communicating with client and department leadership. - Control release of work requests to vendors to meet monthly, quarterly, and annual financial objectives. - Proactively manage client escalations and propose solutions; escalate complex issues with actionable recommendations. - Develop and manage relationships with client stakeholders including site staff, corporate functions, and facilities programs management. - Coordinate workflows among client internal teams and external service providers to ensure work is completed per specifications. - Prepare and deliver routine and ad hoc communications and reports to the client. - Develop and

Caliber Service Group, part of the Leo portfolio, is seeking an Account Manager to oversee the day-to-day delivery of facilities services for a portfolio of major clients within a defined geographic territory. This role supports client account management, operational execution, and financial performance, coordinating with internal and external stakeholders to address client challenges and improve operations. The position is based at the corporate headquarters in Exton, PA, with occasional travel to client sites as required. Responsibilities: - Serve as primary account manager for assigned client portfolio; maintain regular contact with client management via phone, email, and in person to ensure high levels of satisfaction. - Assess client requests for urgency, impact, and necessity; ensure efficient budgeting and prevent unnecessary scope creep. - Manage service requests by understanding issues, allocating resources, meeting timelines, and communicating with client and department leadership. - Control release of work requests to vendors to meet monthly, quarterly, and annual financial objectives. - Proactively manage client escalations and propose solutions; escalate complex issues with actionable recommendations. - Develop and manage relationships with client stakeholders including site staff, corporate functions, and facilities programs management. - Coordinate workflows among client internal teams and external service providers to ensure work is completed per specifications. - Prepare and deliver routine and ad hoc communications and reports to the client. - Develop and