Customer Support Specialist
On-sitePosted July 29, 2026
About the role
Champion Window is hiring a Customer Support Specialist for an on-site role in Denver, Colorado. In this position you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records throughout installation and service. This is a non-remote, on-site role.
Responsibilities
Qualifications: Champion Window is an Equal Employment Opportunity Employer. This is not a remote position; it is an on-s
- Respond to customer inquiries via phone, text, and email in a timely manner.
- Make outbound calls to provide updates on installation and service status.
- Schedule warranty appointments for the Service Department.
- Enter and maintain all customer records in the CRM database.
- Generate and distribute reports related to uninstalled orders and accounts receivable prior to scheduled meetings.
- Provide support for assigned divisions and assist with escalated customer concerns to ensure timely resolution.
- Process electronic payments (credit card and checks).
- Assist with receiving products in the CRM/F&O systems.
- Support divisions in accounts receivable collections and management.
- Other duties as assigned.
- High school diploma or GED.
- 5 years of customer support experience preferred.
- Experience in the home improvement industry is a plus.
- Service-oriented, team player with high energy, capable of multi-tasking and working well with others.
- Clear verbal and written communication; experience with multi-line phone systems helpful.
- Excellent work ethic, strong attendance record, and attention to detail.
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