GoFundMe is seeking a Senior Social & Community Manager, Consumer to own publishing and community management across our primary consumer channels, telling stories of impact and growing our global community of organizers, supporters, creators, and donors. This hands-on role combines strategy, operations, and hands-on building to drive growth through compelling content, robust community management, and efficient processes. You will lead day-to-day implementation of the social publishing strategy, help create content, publish it, and monitor mentions, DMs, and comments, and nurture conversations. Responsibilities include creating, scheduling, and publishing content daily across Facebook, Instagram, TikTok, and Threads, including graphics, storytelling carousels, short-form video, and copy; identifying trends, fundraisers, and moments to jump on; coordinating crisis responses; running a high-volume cross-platform program to surface the right fundraisers at the right moment; shaping and owning the strategy with growth targets and a testing/experiments roadmap; managing the social editorial calendar; applying strong editorial judgment on sensitive content; collaborating with video producers on short-form video; mining comments and DMs for stories and issues; using AI tools for drafting and workflow efficiency; owning weekly and monthly channel reporting; and partnering with cross-functional teams on fundraisers and events. Qualifications include 5-7 years of hands-on experience managing social channels for medium-to-large consumer or B2B brands, nonprofits, or media organizations

GoFundMe is seeking a Senior Social & Community Manager, Consumer to own publishing and community management across our primary consumer channels, telling stories of impact and growing our global community of organizers, supporters, creators, and donors. This hands-on role combines strategy, operations, and hands-on building to drive growth through compelling content, robust community management, and efficient processes. You will lead day-to-day implementation of the social publishing strategy, help create content, publish it, and monitor mentions, DMs, and comments, and nurture conversations. Responsibilities include creating, scheduling, and publishing content daily across Facebook, Instagram, TikTok, and Threads, including graphics, storytelling carousels, short-form video, and copy; identifying trends, fundraisers, and moments to jump on; coordinating crisis responses; running a high-volume cross-platform program to surface the right fundraisers at the right moment; shaping and owning the strategy with growth targets and a testing/experiments roadmap; managing the social editorial calendar; applying strong editorial judgment on sensitive content; collaborating with video producers on short-form video; mining comments and DMs for stories and issues; using AI tools for drafting and workflow efficiency; owning weekly and monthly channel reporting; and partnering with cross-functional teams on fundraisers and events. Qualifications include 5-7 years of hands-on experience managing social channels for medium-to-large consumer or B2B brands, nonprofits, or media organizations